Field Support Associate - Assisted Voluntary Return (AVR)
Organizational Context
The International Organization for Migration (IOM) in Liberia collaborates with the Liberian Government, UN agencies, CSOs, and partners to address migration, humanitarian, and development challenges. The Field Support Associate - Assisted Voluntary Return (AVR) role operates under the Chief of Mission and Protection Officer, providing essential support for the Global Assisted Voluntary Return (GAVR) program in Liberia.
Job Purpose
The Field Support Associate - Assisted Voluntary Return (AVR) provides crucial technical, administrative, and operational support for the effective implementation of IOM's Global Assisted Voluntary Return (GAVR) program in Liberia. This role is instrumental in managing day-to-day return operations, ensuring adherence to organizational policies and procedures. The incumbent will also be responsible for identifying and escalating complex or sensitive issues to their supervisor and offering guidance to junior staff and service providers on AVR procedures, thereby contributing to the smooth and dignified return of migrants.
Responsibilities
Coordinate migrant-facing field assistance across pre-departure, departure, and post-arrival phases, including accommodation and transportation, ensuring a dignified return process. Manage pre-departure arrangements, such as document verification, travel briefings, and coordination with relevant units and service providers. Provide operational assistance during departure and airport procedures, liaising with airline and airport staff to resolve issues. Arrange transportation and movement between facilities, verifying identities and coordinating with authorities for safe and timely transit. Offer specific assistance to migrants with special needs throughout the return process and report any concerns to the supervisor. Maintain accurate individual beneficiary files and movement documentation, updating IOM systems like MiMOSA. Adhere to IOM SOPs, protection principles, and conduct standards, reporting any non-compliance. Conduct field visits to monitor service delivery and perform other assigned duties.
Work Experience
Experience in migration management, humanitarian assistance, logistics, transportation, or field operations. Experience in protection case management, particularly with vulnerable populations, is desirable. Experience with referrals, coordination with local actors, and movement operations is advantageous. Prior experience with IOM or other UN agencies, especially in AVR programs, is preferred.
Skills
Knowledge of IOM and inter-agency protection standards and operational guidelines. Strong interpersonal and teamwork skills, with the ability to interact respectfully with migrants and establish effective working relationships. Ability to deliver assistance in challenging conditions, demonstrating adaptability and good judgment. Proficient in MS Office and case management tools. Fluency in English is required.