Case Worker (Protection) Consultant
Organizational Context
IOM, established in 1951, is a UN-related organization and the leading agency in migration, promoting humane and orderly migration globally. It works with partners to save lives, protect people, and facilitate regular migration. This role is a Case Management Caseworker within the Direct Assistance Programme, part of the Protection Unit, supporting vulnerable migrants and victims of trafficking.
Job Purpose
The purpose of this Case Worker (Protection) Consultant role is to provide essential case management support within IOM's Direct Assistance Programme, specifically targeting vulnerable migrants, victims of trafficking, and individuals at risk of trafficking. The consultant will play a critical role in ensuring these individuals receive comprehensive protection and assistance, aligning with IOM's broader mandate to save lives and protect people on the move. This involves conducting thorough assessments to identify individual needs, coordinating effective referrals to appropriate internal and external services, and actively facilitating access to vital assistance and protection services. A core contribution of this role is to uphold the highest ethical standards, strictly maintain confidentiality, and consistently apply a survivor-centered approach in all interactions. Furthermore, the consultant will ensure all interventions are delivered with due respect for gender and socio-cultural diversity, thereby contributing significantly to the well-being and safety of beneficiaries and strengthening IOM's support to people on the move.
Responsibilities
The Case Worker (Protection) Consultant will undertake several key responsibilities under the supervision of the Project Manager and Senior Migrant Protection Assistant. A primary duty involves conducting thorough interviews with potential victims of trafficking and vulnerable migrants to accurately assess their protection needs and identify suitable assistance pathways. The consultant is responsible for coordinating the comprehensive assistance provided to each beneficiary, which includes facilitating access to various protection services, medical care, psychosocial support, and other relevant interventions, ensuring a holistic and survivor-centered approach. Regular preparation of detailed case management reports for each beneficiary is essential, documenting assessments, interventions, and progress. Furthermore, the consultant will ensure robust data management practices for all beneficiary information, including accurate and timely data entry into IOM databases on assistance, and maintaining meticulous physical and electronic filing systems. This role also requires the preparation of statistics, analytical reports, and other relevant documentation as requested, contributing to program oversight and reporting. Paramount to all duties is ensuring the strict confidentiality and privacy of all beneficiaries, adhering to ethical guidelines. The consultant will also perform other related duties as assigned to support the overall objectives of the Protection Unit and the Direct Assistance Programme.
Work Experience
Minimum of 1-2 years of experience in the humanitarian field is required. Experience working with governmental and diplomatic authorities, as well as international organizations, is considered an advantage.
Skills
Excellent word processing and typing skills in English and Arabic. Experience with Excel and databases. Fluency in English (written and oral) is essential, with thorough working knowledge of Arabic (spoken and written).