Medical Assistant
Organizational Context
The International Organization for Migration (IOM), established in 1951, is a UN agency promoting humane and orderly migration. It operates globally, saving lives, protecting displaced persons, and facilitating legal migration pathways. This role is situated within the Migration Health Assessment Centre (MHAC) in Pretoria, South Africa, reporting to the Chief of Mission and Senior Medical Assistant.
Job Purpose
The Medical Assistant plays a crucial role in supporting IOM's Migration Health Assessment Centre (MHAC) in Pretoria. This position is vital for ensuring the smooth operation of health assessment programs and applicant processing. The incumbent will provide essential information to migrants regarding health assessments and other IOM services. By managing appointments, processing data, and maintaining accurate records, the Medical Assistant directly contributes to the efficient delivery of migration health services, supporting IOM's mandate to assist people on the move and facilitate orderly migration processes.
Responsibilities
The Medical Assistant will provide information on health assessment programs and IOM services to migrants, potentially working in either the reception/data entry unit or the call centre. Key duties include informing migrants about health assessments via phone, registering them in the IOM database, scheduling appointments, and managing communication. Responsibilities also involve preparing master lists for health assessments, maintaining daily statistics, and contributing to customer satisfaction. Data entry tasks include explaining registration processes, verifying identities, entering biodata, capturing photos, and printing necessary documents. Additionally, the role involves receiving and processing medical forms, packaging medical files for mobile missions, transmitting documents to partners, filing correspondence, and managing proof of payment.
Work Experience
Experience is required in computer data entry, elaboration, and analysis, or in a call centre within a busy institution, preferably medical. Knowledge of customer care and medical terminology is beneficial. Previous secretarial, archival, NGO, or international organization experience is advantageous. Knowledge of data analysis tools (e.g., Power BI), SQL, EHR systems, or IFHP data management is also an advantage.
Skills
Essential skills include excellent communication, fast and accurate typing (at least 60 words per minute), and high computer literacy in Windows and MS Office. Knowledge of data management principles is required. Web page design knowledge would be an asset.