Movement Operations Associate
Organizational Context
The International Organization for Migration (IOM), established in 1951, is a leading UN agency promoting humane and orderly migration. It works with partners to save lives, protect people on the move, drive solutions to displacement, and facilitate regular migration pathways. The organization fosters an inclusive and supportive workplace to harness the full potential of migration.
Job Purpose
The Movement Operations Associate (Beneficiary-Facing Activities) plays a crucial role in facilitating and coordinating migrant and refugee movements. This position provides direct support to beneficiaries, manages travel processes, and assists vulnerable individuals, ensuring all operations adhere to IOM's standards. The role is a key point of contact, dedicated to ensuring that movement operations are conducted in a safe, orderly, and dignified manner, contributing directly to the well-being and successful transition of individuals under IOM's care. This function is vital for the effective implementation of resettlement, relocation, and humanitarian initiatives.
Responsibilities
The Movement Operations Associate undertakes beneficiary-facing activities within IOM's movement operations, supporting resettlement, relocation, and humanitarian initiatives. Key duties include coordinating field support with agencies and service providers to ensure safe and appropriate beneficiary movements, and providing assistance at various locations like airports and transit centers, including overnight and weekend support. The role involves coordinating transportation for beneficiaries, ensuring their safety and comfort, and assisting with timely provision of essential items. Responsibilities also include managing pre-departure formalities, processing travel documents, entering and updating data in relevant systems, and reporting issues promptly. The Associate may provide interpretation services, assist with visa applications, and undertake duty travel for meetings and training. Upholding IOM's Standards of Conduct, data protection rules, and RMM Protection Mainstreaming Minimum Standards is paramount.
Work Experience
Prior experience in Movement Operations, transportation management, or resettlement programs is required. Experience communicating with beneficiaries and handling sensitive personal data is essential. Airport experience is considered a distinct advantage.
Skills
Proficiency in Microsoft Office Suite. Strong interpersonal and communication skills. Ability to organize and pay attention to detail. Self-motivated, objective-driven, and capable of working under pressure with minimal supervision.