Receptionist
Organizational Context
Established in 1951, IOM is a UN-related organization and the leading UN agency in migration. It collaborates with governments and partners to promote humane and orderly migration, protect displaced persons, and facilitate legal pathways. The organization fosters an inclusive and supportive workplace to maximize the potential of migration and enhance support for people on the move.
Job Purpose
The Receptionist is responsible for the day-to-day implementation of administrative functions within the IOM Dushanbe Office. This role operates under the overall supervision of the National Resource Management Officer and the direct supervision of the National Supply Chain Management Officer, in collaboration with relevant IOM Tajikistan units. The position ensures the smooth operation of the front desk, providing a welcoming and efficient point of contact for visitors, staff, and external stakeholders. The role contributes to the overall administrative efficiency and positive representation of IOM in Tajikistan.
Responsibilities
The Receptionist will greet visitors, manage the visitor log, and issue security access as needed, ensuring a positive and hospitable image for IOM. They will handle all incoming and outgoing correspondence, including emails, courier packages, and faxes, maintaining accurate tracking and adhering to established procedures. The role involves answering and screening telephone calls, referring them appropriately, and taking messages accurately and professionally. Additionally, the Receptionist will maintain an updated compendium of essential office information, answer routine inquiries, and provide information on IOM materials. Logistical support for meetings, conferences, and events, such as coordinating invitations, travel, and bookings, is also a key duty. Basic office support to various units and other assigned duties are expected.
Work Experience
Required experience includes proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Email). Candidates should possess attention to detail, the ability to organize paperwork methodically, discretion, and a client-oriented approach. Prior work experience with international humanitarian organizations, non-government, or government institutions in a multicultural setting is advantageous.
Skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Email). Ability to manage correspondence, visitor logs, and documentation. Skills in handling telephone inquiries and providing information. Basic logistical support capabilities for meetings and events. Attention to detail and organizational skills.