Senior Movement Operations Associate
Organizational Context
Movement Operations is a core mandate of IOM, established in 1951. This function is managed globally by the Resettlement and Movement Management (RMM) Unit at Headquarters. In country offices, Movement Operations Units coordinate all travel arrangements for migrants and refugees under IOM's care, adhering to agreements with governments and partners. The Senior Movement Operations Associate role supports these activities in the field.
Job Purpose
The Senior Movement Operations Associate plays a crucial role in the execution of IOM's fundamental mandate of organized international migration assistance. This position directly contributes to the safe and efficient movement of migrants and refugees by supervising field operations. The role ensures that all travel arrangements align with international agreements and organizational standards. By overseeing daily activities, managing teams, and resolving operational challenges, the Associate directly impacts the quality of service delivery and the well-being of beneficiaries. This position is integral to the success of IOM's resettlement and movement management programs, ensuring beneficiaries receive necessary support throughout their journey.
Responsibilities
The Senior Movement Operations Associate is responsible for the day-to-day implementation of beneficiary-facing movement operations, including direct support to field activities, service coordination, and issue resolution. This role involves supervising teams engaged in movement operations across multiple countries, ensuring compliance with standard operating procedures (SOPs) and program requirements. Key duties include overseeing field support at various transit points, coordinating safe and comfortable transportation, and ensuring the timely provision of essential items. The Associate will manage cases with special needs, oversee pre-departure formalities, and coordinate selection mission support. Additionally, the role requires liaison with internal units and external partners, assisting with financial activities, and ensuring adherence to IOM's Standards of Conduct and protection policies.
Work Experience
Prior experience in Movement Operations, transportation, or management is strongly preferred. Experience in resettlement programs, supervising teams, communicating with beneficiaries and partners, handling complex cases, and managing workflows is also desirable.
Skills
Supervisory skills, operational coordination, beneficiary support, problem-solving, compliance with SOPs, communication, liaison with external partners, understanding of movement operations systems and databases, adherence to IOM Standards of Conduct.