VN-US10-2026-090 Movement Operations Associate (Field Support, Airport)
Organizational Context
The International Organization for Migration (IOM) supports the United States Refugee Admissions Program (USRAP) globally. Within IOM, the Resettlement and Movement Management (RMM) Unit oversees USRAP support. This role is part of the Ports of Entry (POEs) initiative, managing critical support at seven U.S. international airports under an MOU with the U.S. State Department.
Job Purpose
This role serves as a Movement Operations Associate at Chicago O'Hare International Airport, providing essential field support for the U.S. Refugee Admissions Program (USRAP). The primary purpose is to ensure the safe, dignified, and humane movement of refugees and migrants upon arrival in the United States. This involves assisting individuals through immigration and customs, coordinating onward transportation, and ensuring a smooth transition to resettlement agencies. The position plays a crucial part in the operational delivery of IOM's commitment to supporting vulnerable populations arriving in the U.S., facilitating their journey from arrival to their final destination.
Responsibilities
The Movement Operations Associate will undertake field support activities at the airport, meeting and assisting arriving beneficiaries, and organizing transit and ground transportation. Key duties include managing travel documentation, verifying identities, assisting with airport formalities (check-in, immigration, customs), and escorting individuals to onward transportation. The role involves resolving issues with airlines and CBP, preparing required paperwork for domestic transportation and post-arrival formalities, and potentially accompanying medical cases to hospitals. Assistance may also be provided at transit hotels, especially for vulnerable individuals. Interpretation services may be required. The associate will also be responsible for validating and updating booking information in IOM systems, conducting quality assurance checks, and potentially training new team members. Incident reporting, adherence to SOPs, and maintaining confidentiality are critical. The role requires physical capability for tasks such as standing, walking, and lifting.
Work Experience
Required experience includes operational work at a U.S. Port of Entry (POE) with knowledge of movement workflows and CBP coordination. Demonstrated understanding of airline and CBP procedures for beneficiary arrivals and onward movement is essential. Prior experience in movement operations, transportation, or management is strongly preferred, as is experience in resettlement programs and guiding junior staff.
Skills
Proficiency in Microsoft Office and other computer software. Strong interpersonal and communication skills. High attention to detail and organizational abilities. Self-motivated with the ability to work independently under pressure. Team leadership capabilities.