Senior Protection Case Worker
Organizational Context
The International Organization for Migration (IOM), a UN-related agency established in 1951, promotes humane and orderly migration. The Global Assisted Voluntary Return (AVR) program ensures safe, dignified returns and provides post-arrival assistance. This Senior Protection Case Worker role, based in Kingston, Jamaica, operates under the Head of Office and reports to the Programme Coordinator.
Job Purpose
The Senior Protection Case Worker is responsible for the planning, coordination, implementation, and monitoring of Assisted Voluntary Return (AVR) project activities. This role involves conducting individual protection screenings for migrants, identifying vulnerabilities, and developing individualized case plans. The position ensures the delivery of case management services, including post-arrival assistance, and coordinates referrals to specialized services. A key aspect is maintaining accurate data collection and reporting, while liaising with diverse stakeholders to facilitate project objectives and support migrants throughout their return and reintegration process.
Responsibilities
Key responsibilities include assisting in the planning, coordination, and monitoring of AVR project activities. The role involves conducting individual protection screenings for migrants, identifying vulnerabilities, and developing case plans. Providing comprehensive case management services, including post-arrival assistance and referrals to specialized services, is crucial. The Senior Protection Case Worker will act as a focal point for administrative coordination, liaise with diverse organizational units and external parties, and support communication with beneficiaries. Maintaining accurate data in case management systems, drafting correspondence, preparing reports, and organizing meetings and workshops are also core duties. The position requires monitoring implementing partners, contributing to SOP development, and potentially guiding other staff members.
Work Experience
Required experience includes liaising with governmental authorities, national/international institutions, UN agencies, and NGOs. Experience working with vulnerable groups such as migrants, refugees, internally displaced persons, and victims of trafficking is essential. Prior work experience in a multicultural setting with international humanitarian organizations or government institutions is advantageous.
Skills
Proficiency in inter-agency protection standards and IOM operational guidelines, including Case Management Guidelines. Knowledge of human rights and international migration law is an asset. Experience with institutional case management platforms is advantageous. Strong interpersonal and teamwork skills are necessary for interacting with vulnerable individuals and diverse backgrounds. Adaptability, sound judgment, and strong written/verbal communication skills are required. Proficiency in Microsoft Office and case management tools is essential. Fluency in English is required; working knowledge of Spanish is desirable.