Case Worker
Organizational Context
The International Organization for Migration (IOM) is dedicated to addressing the needs and upholding the rights of migrants. The Protection Division (PXD) focuses on reducing protection risks for vulnerable individuals, including those exposed to abuse, exploitation, and violence. This role operates within the Protection Division, contributing to direct assistance and case management services for a diverse range of vulnerable migrants.
Job Purpose
This Case Worker role is crucial for delivering IOM's protection and assistance services to vulnerable migrants. The incumbent will work directly with beneficiaries to assess their needs, establish clear goals, and develop tailored assistance plans. A key aspect of the role involves organizing the delivery of these plans and diligently monitoring their effectiveness. By providing direct support, referrals, and follow-up, the Case Worker contributes to ensuring the safety, dignity, and well-being of individuals in vulnerable situations, aligning with IOM's commitment to upholding migrant rights and reducing protection risks.
Responsibilities
Key responsibilities include identifying and screening beneficiaries for IOM protection and assistance services, conducting thorough needs assessments, and informing individuals about available services and referral pathways. The Case Worker will complete intake formalities and refer individuals to external services when necessary. Developing and implementing individualized case plans in consultation with beneficiaries is essential. This involves directly providing or coordinating the provision of services such as shelter, healthcare, legal aid, counseling, and reintegration support. Monitoring service delivery, evaluating beneficiary progress, and maintaining accurate case files and data in IOM systems are also critical duties. The role requires coordination with internal units and external partners for service provision and reporting.
Work Experience
Experience is required in fields such as protection, counter-trafficking, child protection, return and reintegration, gender-based violence, or humanitarian affairs. Experience working with vulnerable populations and in community-based protection and assistance services is also necessary. The ability to organize work, work independently under pressure, coordinate multiple tasks, and maintain attention to detail is essential.
Skills
Proficiency in human rights and rights protection, social work theory, and evidence-based practices. Understanding of human behavior, growth, development, and well-being. Knowledge of mainstreaming best practices, partnership models, and community-based protection. Familiarity with national protection systems. Strong interpersonal, analytical, and report writing skills. Ability to maintain confidentiality and provide trauma-informed, age, gender, and diversity-appropriate care.