VN-US10-2026-088 Movement Operations Associate (Field Support, Airport)
Organizational Context
The International Organization for Migration (IOM) supports the United States Refugee Admissions Program (USRAP) globally. Within IOM, the Resettlement and Movement Management (RMM) Unit oversees USRAP support. This role operates within the Ports of Entry (POEs) managed by IOM at US international airports, as per an MOU with the US State Department.
Job Purpose
This role is crucial for the effective operation of Ports of Entry (POEs) under the United States Refugee Admissions Program (USRAP). The Movement Operations Associate (Field Support, Airport) provides essential on-the-ground assistance to refugees and migrants upon their arrival in the United States. The purpose is to ensure a safe, dignified, and humane process through immigration and customs, facilitating onward transportation to their final resettlement destinations. This position directly contributes to the successful resettlement of vulnerable individuals by managing arrival procedures and providing necessary support.
Responsibilities
The Movement Operations Associate will provide field support at Los Angeles airports, assisting beneficiaries with arrival procedures, including immigration, customs, and baggage claim. This involves verifying documentation, escorting individuals, and ensuring timely onward transportation. The role includes preparing and completing necessary paperwork for domestic travel and post-arrival formalities, such as flight packages and booking sheets. Responsibilities also extend to communicating with airlines and CBP to resolve issues, accompanying medical cases to hospitals, and providing assistance at transit hotels. The associate will also offer interpretation services, update IOM systems with booking information, and prepare incident reports. Upholding protection standards and IOM’s code of conduct is paramount.
Work Experience
Required: Operational experience at a U.S. Port of Entry (POE) with knowledge of movement workflows and CBP coordination. Demonstrated understanding of airline and CBP procedures for arrivals. Preferred: Experience in movement operations, transportation, resettlement programs, leading junior staff, and communicating with beneficiaries.
Skills
Proficiency in Microsoft Office. Strong interpersonal and communication skills. Attention to detail and organizational abilities. Self-motivated with the ability to work under pressure. Team leadership capabilities. Must meet airport security clearance requirements and reside in the U.S.