Technical Programme Documentation and Knowledge Management Consultant
Organizational Context
The International Organization for Migration (IOM) is the UN Migration Agency, committed to orderly and humane migration. IOM Jamaica supports communities affected by or at risk of displacement due to disasters, strengthening resilience and adaptive capacities. Following Hurricane Melissa's catastrophic damage in 2025, IOM Jamaica is implementing shelter repair programs, requiring technical support for compliance and alignment with IOM regulations and donor requirements.
Job Purpose
This consultancy aims to document and systematize knowledge products related to IOM Jamaica's response to Hurricane Melissa. The consultant will capture key achievements, technical approaches, lessons learned, and operational processes from the disaster response program. The role involves producing a comprehensive technical program document, developing internal guidance for information, education, and communication (IEC) materials in hurricane response settings, and preparing technical program factsheets for external visibility. The consultancy will consolidate information from various program reports and resources to enhance institutional knowledge management and support future disaster preparedness and response interventions.
Responsibilities
The consultant will review program reports, assessments, SOPs, and other documentation related to the Hurricane Melissa response. They will consult with staff and stakeholders to identify key achievements, approaches, challenges, and lessons learned. Responsibilities include consolidating and analyzing technical program information, designing and developing a technical program document, and ensuring compliance with IOM branding. The consultant will also develop internal guidance for IEC materials, compile existing IEC resources, and create an annex of contextualized materials. Additionally, they will prepare an A4 leaflet on response achievements and thematic technical program infosheets for web publication, liaising with colleagues for input and approvals, and incorporating feedback into final deliverables.
Work Experience
A minimum of five years of relevant professional experience is required in technical writing, program documentation, knowledge management, information management, communications, or humanitarian operations. Demonstrated experience in developing technical publications, guidance documents, reports, and communication materials is essential. Experience documenting disaster response, shelter, recovery, resilience, or humanitarian programs is highly desirable.
Skills
Strong technical writing, program documentation, and knowledge management skills. Ability to synthesize complex technical information. Experience developing guidance notes, technical publications, and communication products. Proficiency in Microsoft Office and document design software (Adobe Creative Cloud/InDesign). Excellent written and spoken English. Experience in humanitarian or development contexts, particularly disaster response, is desirable.