Information Technology Assistant
Organizational Context
The International Organization for Migration (IOM), established in 1951, is a UN-related organization dedicated to promoting humane and orderly migration. It collaborates with governmental, intergovernmental, and non-governmental partners, providing essential services and advice to governments and migrants worldwide. This role operates within the mission, under the Senior Resource Management Officer and the Senior Information Technology Associate.
Job Purpose
The IT Associate plays a crucial role in ensuring the efficient and effective functioning of the Information and Communications Technology (ICT) infrastructure within the IOM mission. This position is responsible for providing comprehensive technical support to end-users and maintaining the IT environment, including network systems, hardware, and software. The role contributes to the seamless operation of IOM's services by resolving IT issues promptly, supporting corporate applications, and assisting in the management of IT resources. By ensuring network connectivity and adhering to global ICT standards, the IT Associate directly supports IOM's mandate of promoting humane migration.
Responsibilities
Provide timely and efficient technical support for ICT issues, including troubleshooting in a complex Cisco, Meraki, and Microsoft network environment across the mission and assigned areas. Offer end-user support in a hybrid cloud environment, assisting with Windows 11, Office 365, Exchange Online, SharePoint Online, and corporate applications like Oracle and Cisco. Maintain and manage IT inventory, applying security protocols and standards to network LAN/WAN equipment, including firewalls, switches, and access points. Monitor sub-office network connectivity, ensuring minimal downtime for VPN and internet services. Administer account lifecycles using One Identity and adhere to IOM Global ICT standards. Assist users with training on corporate applications and security awareness. Draft reports and documentation as needed, and perform other IT-related tasks as requested.
Work Experience
Requires extensive knowledge in Information Management and Communications Technology, including implementing and supporting IT infrastructure in multi-site environments, WAN/LAN technologies, and cloud-based solutions. Experience in supporting and troubleshooting ICT hardware and software across multiple platforms is essential. Familiarity with IT security implementation, TCP/IP networking, firewalls, VPNs, Windows server platforms, and IT Service Asset and Configuration Management is beneficial. Prior experience with IOM or the UN System is an advantage.
Skills
Proficiency in WAN/LAN network equipment operation and troubleshooting. Ability to work effectively in a fast-paced, multi-location environment. Strong skills in Microsoft Office 365 applications and collaboration tools (Word, Excel, PowerPoint, MS Project, Visio, Teams, SharePoint, OneDrive). Excellent problem-solving, prioritization, and organizational skills. Ability to work collaboratively in a cross-divisional team and understand business processes.