Senior Information Technology Associate
Organizational Context
Established in 1951, IOM is a UN-related organization and the leading UN agency for migration. It collaborates with governmental, intergovernmental, and non-governmental partners to promote humane and orderly migration, save lives, protect people on the move, and facilitate regular migration pathways. The organization is committed to fostering a respectful, inclusive, and supportive workplace.
Job Purpose
The Senior IT Associate, under the supervision of the Senior Resource Management Officer and the Information Technology Officer, and in coordination with the ICT Division Central Team, is responsible for ensuring the efficient and timely management of ICT support, security, and compliance issues within the mission. This role provides critical technical support, assessment, and recommendations for the mission's complex network environment, including remote support to sub-offices and on-site visits when necessary. The position contributes to maintaining robust IT infrastructure, supporting users with various applications, and ensuring adherence to global ICT guidelines and security standards.
Responsibilities
Monitor and address all ICT support, security, and compliance issues efficiently and professionally. Provide technical support, assessment, and recommendations for the mission's complex Cisco and Microsoft-based network environment. Offer remote support to sub-offices and conduct on-site visits as needed. Assist in coordinating complex problem-solving within a hybrid cloud environment. Support users with Windows 11, Microsoft 365, Exchange Online, SharePoint Online, and corporate applications like Oracle and Meraki. Maintain IT inventory, guide technical equipment specifications, and ensure IT service asset and configuration management compliance. Manage locally hosted services such as DHCP and print services. Ensure all devices are updated and maintained according to ICT security standards, including endpoint protection and compliance. Monitor office adherence to ICT security policies and global guidelines. Apply security protocols and maintain LAN/WAN equipment, including firewalls, switches, and wireless access points. Maintain and monitor network connectivity for the mission and accommodation, ensuring VPN and internet uptime. Administer account lifecycle processes using One Identity/Infosec. Supervise and coordinate ICT associates in field locations, including work planning and technical guidance. Support the implementation and monitoring of IT security controls like MFA, RADIUS, and Microsoft Endpoint Protection. Provide user training on applications and ICT security awareness. Prepare reports and documentation for ICT operations and services.
Work Experience
Extensive experience in Information Management and Communications Technology, including administration and implementation of IT infrastructure solutions in multi-site environments. Experience with WAN/LAN technologies, servers, cloud resources, and applications. Proven ability in supporting and troubleshooting ICT hardware and software across multiple platforms. Experience in IT security implementation (MFA, RADIUS, Endpoint Protection) and knowledge of TCP/IP networking, firewalls, routers, and VPNs are essential. Familiarity with Windows Server, Active Directory, and IT Service Asset Management is required.
Skills
Technical knowledge for WAN/LAN operation, troubleshooting, and security controls. Ability to work in a fast-paced, multi-location environment and coordinate across teams. Strong resource management, strategic thinking, and organizational skills. Proficiency with Microsoft 365 tools (Word, Excel, PowerPoint, Teams, SharePoint). Ability to prioritize tasks, manage competing requirements, and apply problem-solving approaches. Experience working in cross-divisional teams and understanding business processes.