SVN 2026-035 Case Manager and Psychosocial Support - SST UG
Organizational Context
The International Organization for Migration (IOM) is a UN-related agency established in 1951, dedicated to promoting humane and orderly migration. Working with partners, IOM saves lives, protects migrants, drives solutions to displacement, and facilitates legal migration pathways. The organization fosters an inclusive and supportive workplace to maximize the potential of migration and strengthen support for people on the move.
Job Purpose
This role serves as an AVR Case Manager within IOM Costa Rica, focusing on extra-regional migrants from the United States and other nationalities in the Americas. The primary purpose is to provide comprehensive support through both case management and psychosocial assistance to beneficiaries undergoing the Voluntary Assisted Return (AVR) process. The position is integral to ensuring a humane and effective return process, addressing the multifaceted needs of migrants, and facilitating their safe and orderly return.
Responsibilities
Key responsibilities include conducting pre-screening assessments and interviews to determine eligibility and needs, accurately documenting case details in MIMOSA, Kobo, and Excel systems. The role involves providing ongoing follow-up services, coordinating with internal teams and external stakeholders for successful return arrangements, and analyzing cases to identify specific needs and interventions. This includes liaising with translators, collaborating with other case managers, and coordinating with IOM offices for return logistics and travel arrangements. Additionally, the position requires providing psychological first aid, conducting psychosocial assessments, designing and implementing individualized and group psychosocial support plans, identifying health needs, and ensuring timely referrals. All case management and psychosocial activities must be accurately documented according to IOM guidelines and ethical standards.
Work Experience
Requires a minimum of four years of experience working with vulnerable populations. Fluency in Spanish and English (at least B2 level) is mandatory. Previous experience in case management within humanitarian settings, communicating with diverse cultural backgrounds, and protection activities is advantageous. Experience coordinating with institutional and UN counterparts is also beneficial.
Skills
Excellent writing, systematization, analytical, organizational, and planning skills. Ability to multitask, incorporate diversity, and work both independently and in a team. Strong customer orientation, responsibility, continuous learning, communication, creativity, initiative, leadership, negotiation, performance management, and technological knowledge are essential.