Protection Associate - Case Management
Organizational Context
The International Organization for Migration (IOM) in Rwanda seeks a Protection Associate for Case Management based in Kigali. This role operates under the supervision of the Head of Programmes and the Protection Coordinator, with potential technical support from other senior specialists. The position is integral to the organization's protection mandate.
Job Purpose
The Protection Associate - Case Management in Kigali, Rwanda, is responsible for providing direct assistance and case management support to vulnerable migrants. This involves conducting screenings, identifying needs, developing case management plans, and facilitating referrals to specialized services. The role ensures migrants receive appropriate support, including psychosocial assistance, health services, and voluntary return options. It also involves coordinating with internal and external stakeholders to monitor progress, maintain case records, and ensure adherence to protection principles and data confidentiality. The associate contributes to the overall protection objectives of IOM by supporting individual migrants through their journey and reintegration processes.
Responsibilities
Key responsibilities include conducting individual protection screenings using standard tools to identify migrant risks and vulnerabilities, and documenting their needs. The associate will coordinate with multi-disciplinary teams to develop individualized case management plans and record referral actions, ensuring migrant participation and using culturally appropriate communication. Providing direct case management support involves offering individualized assistance, processing referrals for specialized services (e.g., consular, health, psychosocial, voluntary return), and monitoring progress while maintaining case records. Coordination with other IOM units and external stakeholders is crucial for sharing case files, providing remote counseling, facilitating consular assistance, and supporting access to services and documentation. Adherence to IOM's protection principles, confidentiality, and data protection standards is paramount. The role also involves accurate data collection and record-keeping in IOM's case management systems, assisting in report preparation, and undertaking duty travel as required.
Work Experience
Required experience includes protection case management, particularly for vulnerable groups like survivors of gender-based violence and human trafficking, and children at risk, within humanitarian or migration contexts. Experience working with vulnerable individuals, including returnees or deported migrants with complex needs, and coordinating with local protection actors, NGOs, or government services is essential. Experience with movement operations programs is advantageous, and prior work with IOM or other UN agencies, especially on assisted voluntary return and reintegration programs, is preferred.
Skills
Protection case management, data collection and analysis, report writing, coordination and networking, communication (culturally appropriate), confidentiality and data protection, problem-solving, and familiarity with case management systems (e.g., MiMOSA).