Project Associate (Data Management)
Organizational Context
The International Organization for Migration (IOM) in Austria implements operational and programme activities requiring reliable data for case management, monitoring, and decision-making. The Operations Unit manages migrant assistance and movement data, collaborating with programme, resource management, and ICT teams to ensure compliance with IOM rules, data protection, and standard operating procedures.
Job Purpose
The Project Associate (Data Management) plays a crucial role in ensuring the integrity, quality, and availability of operational and programme data within the IOM Country Office for Austria. This position involves maintaining and enhancing databases, reporting tools, and automated workflows to support effective case management, monitoring, and reporting. The role contributes to informed decision-making by preparing statistics and analytical outputs, and provides essential technical guidance to users, thereby strengthening the organization's capacity to manage migration-related information securely and efficiently.
Responsibilities
Maintain and ensure the accuracy, completeness, and timeliness of operational and programme databases, trackers, and information management tools. Conduct regular data quality checks, identify discrepancies, and coordinate corrections. Monitor data integrity throughout its lifecycle, flagging any quality, confidentiality, or compliance issues. Compile and support the analysis of data to produce regular and ad hoc reports, statistics, and visualizations for management and reporting purposes. Identify trends and anomalies in datasets, suggesting follow-up actions. Support the design, testing, and improvement of databases, data collection tools, and reporting solutions. Document business processes, user requirements, and system functionalities, recommending improvements. Develop and maintain automated workflows and digital tools to enhance efficiency. Provide first-line user support for data systems and tools, documenting issues and solutions. Draft and update standard operating procedures and work instructions for data management. Train colleagues and interns on data management procedures and standards. Coordinate with internal units and external counterparts on data issues, referring complex matters to the supervisor. Maintain data confidentiality and integrity in accordance with IOM policies and data protection requirements. Stay updated on data management best practices and share knowledge.
Work Experience
Required experience includes maintaining databases, data collection tools, trackers, or case management systems; data quality assurance, validation, reconciliation, and statistical/analytical report preparation; documenting business processes, system requirements, SOPs, or user guidance. Experience with dashboards, automated workflows, digital forms, user support/training, and handling sensitive data is beneficial. Prior experience in international organizations or migration-related environments is an advantage.
Skills
Strong analytical, numerical, and problem-solving skills with attention to detail. Proficiency in spreadsheet, database, reporting, and data visualization tools (e.g., Excel, Power BI, SharePoint, Power Automate, SQL). Ability to translate operational needs into data requirements and user-friendly tools. Strong organizational skills, ability to manage priorities, and deliver accurate outputs under supervision. Excellent drafting, documentation, interpersonal, and communication skills.