VN: Senior Programme Associate (German Speaker)
Organizational Context
The International Organization for Migration (IOM), established in 1951, is a UN-related agency focused on promoting humane and orderly migration. It works with governments and partners to save lives, protect migrants, resolve displacement issues, and facilitate legal migration pathways. The organization fosters an inclusive and supportive workplace to maximize the potential of migration.
Job Purpose
This role supports the Family Assistance Programme (FAP) by assisting in the streamlining of visa application services for German family reunification, resettlement, and evacuation cases. The position operates under the supervision of the FAP Senior Programme Coordinator and the National Program Coordinator. The primary objective is to ensure efficient, accurate, and courteous service delivery to individuals seeking migration assistance, contributing to the overall effectiveness and integrity of IOM's migration support services in Pakistan.
Responsibilities
Oversee program associates in communication activities, including case consultation, information center operations, and public affairs. Manage and improve communication systems such as email, phone, websites, and online inquiry platforms. Ensure case consultation spaces are confidential and secure, and that staff provide efficient, accurate, and clear information. Train team members on communication activities, database management, and quality control. Provide logistical and administrative support for FAP activities, including communication with administrative units. Distribute information sheets and assist applicants with inquiries regarding visa requirements and procedures. Monitor and ensure the quality of visa applications, case management, and email communications, adhering to Standard Operating Procedures (SOPs). Conduct ad-hoc training on SOPs and protection guidelines. Maintain accurate applicant data in IOM software platforms. Perform informal translations and communicate with external German stakeholders. Archive all FAP documents and ensure timely, accurate responses to emails.
Work Experience
A minimum of 4 years of relevant professional experience in a similar setting is preferred (6 years if holding a high school diploma). Demonstrated ability to maintain accuracy and confidentiality is essential. Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Publisher) is required. Previous experience in international organizations or the service industry is advantageous. Strong interpersonal and intercultural skills with attention to detail are necessary.
Skills
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Publisher). Experience with spreadsheet and data analysis. Strong interpersonal and intercultural skills. Attention to detail. Ability to maintain accuracy and confidentiality. Knowledge of IOM internal software platforms. German language proficiency.