Protection Associate - Casework
Organizational Context
The International Organization for Migration (IOM) in Liberia seeks a Protection Associate - Casework (G5) based in Monrovia. This role operates under the Chief of Mission and Protection Officer, collaborating with Headquarters and Regional Offices. The position contributes to providing essential protection assistance to vulnerable individuals.
Job Purpose
The Protection Associate - Casework is responsible for contributing to the provision of protection assistance to vulnerable individuals in Liberia. This involves identifying, assessing, and managing cases, making appropriate referrals, and conducting follow-up actions. The role also includes providing crucial information and coordinating with service providers to ensure timely and effective support for migrants. The position operates under the supervision of the Protection Officer and collaborates with various IOM departments to achieve these objectives, ensuring vulnerable individuals receive the necessary assistance.
Responsibilities
Key responsibilities include conducting screening interviews to identify migrants needing assistance, and referring eligible beneficiaries (including unaccompanied children and victims of trafficking) to available services such as medical, psychosocial, legal, and assisted voluntary return programs. The role involves providing information on services in Liberia, offering individual and group orientation, and following up with partners to ensure referred assistance is delivered. Support will be provided for case management processes, administrative and financial tasks related to direct assistance, and outreach activities. The Associate will compile case reports, maintain case files adhering to data protection standards, and prepare statistical reports. Maintaining professional conduct and empathy towards migrants is essential, along with performing other assigned duties.
Work Experience
Required experience includes protection case management in humanitarian or migration contexts, particularly for vulnerable groups like GBV survivors, human trafficking victims, and at-risk children. Experience working with vulnerable individuals with complex needs, such as returnees or deported migrants, and coordinating with local protection actors is essential. Experience with IOM or UN agencies, especially in assisted voluntary return and reintegration programs, is preferred.
Skills
Proficiency in IOM and inter-agency protection standards and guidelines, including Case Management Guidelines. Knowledge of human rights and international migration law is an asset. Strong interpersonal and teamwork skills, with the ability to interact respectfully with individuals experiencing trauma. Adaptability, good judgment, and effective written and verbal communication skills for report writing are necessary. Proficiency in MS Office and case management tools is required.