Movement Operations Assistant
Organizational Context
The International Organization for Migration (IOM), established in 1951, is a UN-related agency dedicated to promoting humane and orderly migration. It works with partners to save lives, protect people on the move, and facilitate pathways for regular migration. Movement Operations are a fundamental pillar of IOM's work, coordinating travel for migrants and refugees globally.
Job Purpose
This role supports IOM's core mandate of organized movement of persons requiring international migration assistance. The Movement Operations Assistant (Field Support) is crucial for ensuring the smooth and efficient execution of travel arrangements for migrants and refugees under IOM's auspices. This involves direct assistance at various points of transit and travel, ensuring the safety, security, and comfort of individuals. The position contributes to IOM's mission of facilitating humane and orderly migration by providing essential logistical and support services throughout the migration journey, adhering to international standards and organizational protocols.
Responsibilities
The Movement Operations Assistant provides essential field support for organized migration. Key duties include assisting individuals at airports with documentation, immigration, and security procedures, and escorting them during transit. Support is also provided at transit centers and third-party facilities, encompassing orientation, provision of necessities, issue resolution, and data entry. The role involves coordinating transportation, verifying identities, and assisting with baggage handling. Additionally, the assistant may offer selection mission support, exit permit assistance, and interpretation services. Regular feedback to supervisors and adherence to Standard Operating Procedures (SOPs), including protection mainstreaming and IOM Standards of Conduct, are critical. Duty travel may be required.
Work Experience
Prior experience in Movement Operations or transportation is strongly preferred.
Skills
Proficiency in Microsoft Office Suite. Strong interpersonal and communication skills. Attention to detail and organizational abilities. Self-motivated and objective-driven.