Senior Movement Operations Associate
Organizational Context
The International Organization for Migration (IOM), established in 1951, is a UN-related organization and a leading agency in migration. It promotes humane and orderly migration, saves lives, protects people on the move, and facilitates regular migration pathways. Movement Operations are a fundamental pillar of IOM's work, coordinated globally and responsible for all aspects of travel for migrants and refugees.
Job Purpose
This role is responsible for supervising movement operations activities in the field, under the general supervision of the Head of Movement Operations and direct supervision of the National Associate Movement Operations Officer. The Senior Movement Operations Associate plays a crucial part in ensuring the efficient and effective management of travel for migrants and refugees, aligning with IOM's mandate and framework agreements with governments and partners. The position contributes to the safe, orderly, and humane movement of individuals requiring international migration assistance, upholding IOM's commitment to protecting people on the move and facilitating solutions to displacement.
Responsibilities
Coordinate and supervise teams of up to eight staff members in field activities, including hiring, training, and performance feedback. Manage airport services, ensuring efficient processing of travel documentation, assistance with formalities, and support for individuals with special needs. Oversee operations at transit centers and third-party facilities, managing the flow of individuals, luggage, and ensuring timely services like meals and accommodation. Coordinate pre-departure formalities, including counseling and information dissemination. Provide oversight at facilities for extended periods, including nights and weekends. Supervise the coordination of transportation, liaising with service providers and ensuring identity verification and readiness. Coordinate and provide pre-screening, orientation, and support services for individuals during various stages of their journey. Liaise with other IOM teams and external partners, including government authorities and UNHCR. Assist with financial activities related to movement operations as needed. Train team members, conduct quality assurance, and monitor activities. Uphold RMM Protection Mainstreaming Minimum Standards and IOM Standards of Conduct, ensuring confidentiality and integrity of information.
Work Experience
Prior experience in Movement Operations, transportation, or management is strongly preferred. Experience in programs with a movement operations component, particularly resettlement programs, is beneficial. Experience supervising a team and communicating with beneficiaries and external partners is also desirable.
Skills
Proficiency in Microsoft Office. Strong written and verbal communication skills. Ability to effectively communicate with and lead a team. Attention to detail and organizational skills. Self-motivation, initiative, and ability to work under pressure. Troubleshooting and leadership skills.