Intern - Regional Coordination, Process Optimization and Digital Workflow Solutions
Organizational Context
The International Organization for Migration (IOM), established in 1951, is the leading UN agency for migration. The Regional Coordination and Support Unit (RCSU) is crucial for connecting Headquarters and Regional Offices, ensuring effective support and coordination across IOM's global operations. This unit helps regional structures manage field operations efficiently and promotes solutions to reduce administrative burdens.
Job Purpose
This internship within the Regional Coordination and Support Unit (RCSU) aims to attract talented students and graduates interested in migration. The role supports the unit's mandate to enhance communication, collaboration, and alignment between IOM Headquarters, Regional Offices, and Country Offices. The intern will contribute to improving coordination, technical responsibilities, and the overall efficiency of IOM's field operations by assisting with process optimization, digital workflow solutions, and knowledge management. This position offers exposure to global coordination processes and practical experience with digital tools and AI-assisted workflows within an international organization.
Responsibilities
The intern will design, develop, and maintain SharePoint sites, Power Apps, and Power BI dashboards to support coordination and reporting. This includes enhancing knowledge-sharing platforms and creating visually clear digital communication materials for various IOM offices. Responsibilities also involve supporting process mapping and optimization to streamline workflows, assisting in preparing materials for meetings and workshops, and collaborating on identifying operational improvements through digital solutions. A key aspect is gaining understanding of IOM's institutional processes and governance. Additionally, the intern will support the design, testing, and iteration of AI-assisted workflows, including prompt refinement and template building, and provide practical support for initiatives developing AI-supported solutions, such as curating source materials and documenting procedures.
Work Experience
Practical experience with Power Apps and the Microsoft 365 ecosystem is required. Experience using generative AI tools and contributing to business process improvement or digital solutions through academic, internship, or professional work is also necessary.
Skills
Proficiency in Microsoft Power BI (dashboard design, data visualization) and SharePoint (site and workflow development). Knowledge of digital transformation tools and AI applications. Strong analytical and problem-solving skills. Attention to data handling, confidentiality, and information classification. Ability to review technical documentation and produce clear summaries. Interest in digital innovation and applying emerging technologies.