Protection Associate (Caseworker)
Organizational Context
Established in 1951, IOM is a UN-related organization and the leading UN agency for migration. It collaborates with governmental, intergovernmental, and non-governmental partners to promote humane and orderly migration, save lives, protect people on the move, and facilitate regular migration pathways. The Protection Associate (Caseworker) role supports program activities under the supervision of the National Project Officer (Migration Management) and Project Coordinator.
Job Purpose
The Protection Associate (Caseworker) is responsible for supporting all program activities related to migration management. This includes providing timely and transparent information to migrants interested in the Assisted Voluntary Return (AVR) Programme, screening them for eligibility, and identifying potential vulnerabilities. The role involves coordinating with relevant parties for referrals and mitigation measures, assisting migrants with administrative procedures, and organizing logistical aspects for their safe and dignified return. The position ensures that return processes comply with international law and IOM procedures, while maintaining professionalism and impartiality in all interactions. The associate also plays a key role in ensuring accurate documentation and communication with country offices for necessary assistance.
Responsibilities
Key responsibilities include providing comprehensive information on the Assisted Voluntary Return (AVR) Programme to potential participants and screening migrants for willingness and eligibility. The role involves identifying and referring vulnerable migrants to appropriate services, coordinating mitigation measures, and following up on cases. The Protection Associate will assist migrants with AVR administrative procedures and organize logistical and administrative aspects for their safe return, including consular formalities and liaison with migration authorities. They will also ensure accurate documentation for transport, accompany migrants to the airport, and verify that return processes adhere to international law and IOM procedures. A thorough understanding of Movement Operations SOPs and systems, along with professional conduct, is essential.
Work Experience
Required experience includes liaison work with government authorities, international organizations, UN agencies, and NGOs. At least 4 years of relevant experience in migration-related projects and policy development is necessary. Experience working directly with migrants or in human rights protection activities, database use, and studies in migration, gender, or human rights are considered assets.
Skills
Strong written and verbal communication skills. Excellent computer skills, with high proficiency in spreadsheet and database applications. Ability to effectively communicate with and lead a team.