Digital Innovation Support Associate
Organizational Context
IOM, established in 1951, is the leading UN agency for migration, promoting humane and orderly migration globally. The organization works with partners to save lives, protect people on the move, and facilitate regular migration pathways. This role sits within the IOM Tajikistan Country Office, supporting innovative solutions to migration challenges under the supervision of the Chief of Mission and Programme Support Officer.
Job Purpose
The Digital Innovation Support Associate will identify, develop, and advance innovative digital solutions for migration-related challenges within IOM Tajikistan. This involves translating migration and operational needs into practical, user-oriented concepts using emerging technologies and data-informed approaches. The role focuses on innovation, requirements gathering, stakeholder engagement, and communication, rather than direct software development. The incumbent will promote responsible data and AI practices, ensuring proposed initiatives are relevant, technically informed, responsible, sustainable, and aligned with IOM standards, contributing to improved programme delivery and migrant support.
Responsibilities
Conceptualize and implement digital innovation initiatives, including AI chatbots and fraud detection tools, by defining user needs, use cases, and requirements. Assist in implementing AI Sandbox projects by supporting feasibility assessments and coordinating stakeholders. Proactively identify migration challenges addressable by digital solutions and develop initial concepts. Provide migration-focused input for project development involving digital innovation or AI. Research and analyze emerging technology trends relevant to migration and summarize their potential application. Coordinate stakeholder consultations to gather needs and validate ideas. Organize workshops and training sessions on innovation initiatives. Prepare clear materials, including concept notes and presentations, for various audiences. Support programme improvement and knowledge sharing by documenting lessons learned. Integrate responsible data and AI governance into initiatives, ensuring compliance with IOM policies.
Work Experience
Experience supporting innovation, digital transformation, or technology-enabled initiatives, preferably in migration or humanitarian fields. Experience in identifying user needs and developing practical solutions. Proven ability in research, analysis, and preparing briefing materials. Experience engaging diverse stakeholders and supporting project implementation in international organizations is advantageous. Familiarity with data protection and ethical AI is a plus.
Skills
Understanding of digital innovation concepts for migration programming. Ability to translate needs into practical concepts and requirements. Strong analytical and problem-solving skills. Proficient research and summarization abilities. Excellent written, verbal, and visual communication skills. Strong stakeholder engagement and coordination capabilities. Ability to facilitate consultations and workshops. Awareness of responsible data handling and ethical AI. Proficiency in Microsoft Office and digital collaboration tools.