Senior Movement Operations Associate, Movement and Data Processing
Organizational Context
Established in 1951, IOM is the leading UN agency for migration, promoting humane and orderly migration globally. It assists governments and migrants, saves lives, protects people on the move, and facilitates pathways for regular migration. Movement Operations, a fundamental pillar since IOM's inception, is coordinated globally and responsible for all aspects of travel for migrants and refugees.
Job Purpose
The Senior Movement Operations Associate, Movement and Data Processing, plays a crucial role in the effective functioning of IOM's Movement Operations. This position is responsible for overseeing staff and activities related to the organized movement of persons requiring international migration assistance. The role ensures timely and compliant travel arrangements, accurate data processing, and secure management of documentation. By supervising a team and ensuring adherence to standard operating procedures, the Associate contributes directly to IOM's mandate of facilitating safe and orderly migration, supporting vulnerable individuals, and providing essential services to migrants and refugees.
Responsibilities
Oversee and manage a team of up to eight staff members involved in movement and data processing activities, including coordinating travel, processing demographic information in MiMOSA, and managing travel documents. Ensure timely completion of all bookings in compliance with IOM Tariffs and program-specific Standard Operating Procedures (SOPs) for various travel modes. Manage the creation of movement data files, compile statistical reports, and ensure the secure storage and accurate updating of documentation and data. Coordinate with internal units and external partners, including government authorities and UNHCR, to facilitate smooth operations. Provide pre-departure counseling, verify identity documents, and address beneficiary vulnerabilities. Maintain confidentiality and integrity of all relevant paperwork, adhering to IOM Standards of Conduct and data protection rules.
Work Experience
Prior experience in Movement Operations, transportation, or management is strongly preferred. Experience in resettlement programs and proficiency in IOM institutional Movement Operations Systems are desirable. Travel agency experience, knowledge of airline Global Distribution Systems (GDS), and experience supervising a team are also beneficial.
Skills
Proficiency in Microsoft Office Suite. Strong written and verbal communication skills. Effective team leadership and interpersonal skills. Excellent organizational abilities and attention to detail. Self-motivated with the ability to work independently under pressure. Skills in travel management and troubleshooting.