Case Worker
Organizational Context
The International Organization for Migration (IOM), established in 1951, is a leading UN agency dedicated to promoting humane and orderly migration. It collaborates with governmental, intergovernmental, and non-governmental partners to save lives, protect people on the move, drive solutions to displacement, and facilitate regular migration pathways. This role is situated within the IOM Sub Office in Sfax, Tunisia, reporting to the Head of Sub Office and Senior Protection Associate.
Job Purpose
The Case Worker will provide essential reception, orientation, referral, and assistance services to vulnerable migrants in Sfax, Tunisia. This role is crucial in identifying and assessing the specific needs of migrants, including unaccompanied children, victims of trafficking, and those with medical or psychosocial challenges. By connecting eligible beneficiaries with available services such as medical aid, psychosocial support, legal assistance, and assisted voluntary return and reintegration programs, the Case Worker directly contributes to IOM's mission of supporting people on the move. The position involves direct engagement with migrants through counseling and information dissemination, ensuring they are aware of and can access necessary resources within Tunisia, thereby facilitating their well-being and protection.
Responsibilities
The Case Worker will conduct screening interviews to assess migrant vulnerability, needs, and eligibility for IOM assistance. Responsibilities include referring eligible beneficiaries to appropriate services, such as medical, psychosocial, legal, and assisted voluntary return programs, based on identified needs and available resources. The role involves providing information and orientation to migrants on available services in Tunisia through individual counseling and informational materials. Case management support will be provided to identify short, medium, and long-term solutions for assisted migrants. Additionally, the Case Worker will assist in preparing financial documents for direct assistance, support outreach activities, and maintain accurate case files and statistical reports adhering to data protection standards. Maintaining professional conduct and empathy with migrants is essential, along with performing other assigned duties.
Work Experience
Required experience includes proven work in assisting migrants and/or humanitarian activities for vulnerable individuals. Experience with governmental authorities, UN agencies, or other national/international institutions is necessary. Experience with non-governmental organizations is considered an asset. Knowledge of Tunisia and regional migration and health issues is a distinct advantage.
Skills
Proficiency in drafting and clear oral communication. Strong knowledge of computer applications, particularly MS Word, Excel, Outlook, and Access. Fluency in Arabic, French, and English (oral and written) is required.