Project Assistant (Cultural Mediation)
Organizational Context
IOM, established in 1951, is a UN-related organization and the leading agency in migration. It collaborates with partners to promote humane and orderly migration, protect migrants, and facilitate regular pathways. This role supports the Italian Ministry of Interior – Public Security Department within the MED.E.A. project, assisting in emergency operations and first-entry procedures.
Job Purpose
The Project Assistant (Cultural Mediation) provides essential cultural mediation and clerical support to the Italian Ministry of Interior – Public Security Department. This role is crucial for the efficient and accurate application of first-entry procedures during emergency operations under the MED.E.A. project. The incumbent will assist in identifying beneficiaries, processing asylum claims, and facilitating communication between authorities and migrants. By ensuring smooth identification and asylum application processes, the role contributes to the effective management of migration flows and the protection of individuals on the move, aligning with IOM's mandate to promote humane and orderly migration.
Responsibilities
Provide clerical and operational support to the Ministry of Interior – Public Security Department, assisting with beneficiary identification, asylum claim reception, and processing. Facilitate communication by translating documents between Italian and migrants' mother tongues. Support the registration of asylum applications through filing and archiving. Inform migrants and asylum-seekers about identification procedures, particularly in border areas and Hotspots. Maintain open communication with the Project Area Coordinator regarding activities, especially concerning vulnerable groups. Perform mediation activities objectively and impartially, providing general information on asylum laws and administrative procedures. Prepare financial documentation for payments and reimbursements, and submit regular activity reports. Complete a final report upon service completion and undertake any other assigned duties.
Work Experience
Previous experience in migrant assistance and cultural mediation is highly advantageous. Experience with international organizations, EU agencies, or Italian border/immigration police offices is beneficial. Prior experience with the IOM Italy Immigration and Border Governance team is also a distinct advantage.
Skills
Knowledge of asylum application procedures (including C3 forms). Understanding of Immigration Office operations, particularly the International Protection Section. Skills in interpersonal communication, conflict prevention, and mitigation between beneficiaries and police officers. Sensitivity in addressing asylum-seekers' claims.