Project Assistant (Cultural Mediation)
Organizational Context
IOM, established in 1951, is a UN-related organization and the leading agency in migration. It collaborates with partners to promote humane and orderly migration, protect displaced persons, and facilitate legal pathways. The organization fosters an inclusive and supportive workplace. This role operates under the Coordination Office for the Mediterranean and the Chief of Mission in Italy and Malta.
Job Purpose
The Project Assistant (Cultural Mediation) will provide essential cultural mediation and clerical support to the Italian Ministry of Interior – Public Security Department. This role is crucial for the efficient and accurate execution of first-entry procedures within emergency operations, specifically under the MED.E.A. project. The incumbent will assist in identification and asylum-seeking procedures, ensuring objective and impartial mediation. By facilitating communication and providing information on national laws and procedures, the role contributes to the effective management of migration flows and the protection of vulnerable individuals. The position supports the overall objectives of IOM in managing migration humanely and effectively.
Responsibilities
Provide clerical and operational support to the Ministry of Interior – Public Security Department, assisting with identification and asylum-seeker procedures, including document translation and registration. Support the Immigration Office in informing migrants and asylum-seekers about identification processes, particularly in border areas and hotspots. Maintain communication with the Project Area Coordinator regarding activities, focusing on vulnerable groups. Offer impartial clerical assistance in mediation activities and provide general information on asylum laws and administrative procedures. Prepare financial documentation for project activities and submit regular reports. Complete a final service report as per the project manager's template. Perform other assigned duties.
Work Experience
Previous experience in migrant assistance and cultural mediation is a significant advantage. Experience with international organizations, EU agencies, or Italian border/immigration police offices is beneficial. Prior experience with the IOM Italy Immigration and Border Governance team is also a distinct advantage.
Skills
Knowledge of asylum application procedures (including C3 forms). Understanding of Immigration Office operations, particularly the International Protection Section. Skills in interpersonal communication, sensitivity towards asylum-seekers' claims, and conflict prevention/mitigation between beneficiaries and police officers.