ICT Associate (Gaza Response)
Organizational Context
The International Organization for Migration (IOM), established in 1951, is a leading UN agency dedicated to promoting humane and orderly migration. It works with partners to save lives, protect migrants, resolve displacement, and facilitate legal migration pathways. This role supports the ICT unit in Amman and OPT offices, operating under the supervision of the Senior ICT Associate and in coordination with the Global ITC Service Center.
Job Purpose
This role is responsible for implementing the activities of the ICT unit in Amman and OPT offices. The incumbent will provide end-user support, manage ICT systems, and ensure the smooth operation of network and system devices. Key contributions include maintaining documentation, troubleshooting hardware and software issues, managing user accounts, and assisting with system configurations and updates. The position aims to ensure efficient and effective ICT services, supporting the overall mission objectives by maintaining robust technological infrastructure and providing timely technical assistance to users.
Responsibilities
Provide Tier 1 end-user support, logging and resolving ICT requests within service level agreements. Take ownership of user issues, perform initial diagnosis, and escalate when necessary. Assist in creating and maintaining comprehensive documentation for ICT systems and coordinate equipment servicing and user account management. Install, relocate, and maintain organizational hardware, including servers, switches, and routers. Manage software licenses and ICT equipment inventory, advising on replacements and renewals. Support regular updates of operating systems and software, including patches and firmware, to ensure system security. Configure servers and network components, and provide support for corporate and in-house applications. Ensure adherence to IOM ICT policies, guidelines, and strategy for improved efficiency.
Work Experience
Requires three years of professional experience in a networking environment (LAN/WAN) and Tier-1 level network/desktop support for university degree holders, or five years for diploma/high school degree holders. Experience with specialized international agencies such as UN agencies, international organizations, or NGOs is advantageous.
Skills
Networking environment (LAN/WAN), Tier-1 level network/desktop support, hardware and software troubleshooting, system maintenance, user account management, documentation, ICT policy adherence.