Return Counsellor
Organizational Context
The International Organization for Migration (IOM) in Switzerland seeks a Return Counsellor based in Altstatten. This role operates under the Chief of Mission and Senior Project Associate, collaborating with the State Secretariat for Migration and other partners. The position is primarily focused on return counselling within Federal Asylum Centres (FACs) in Eastern Switzerland, with potential temporary coverage for other regional centers.
Job Purpose
The Return Counsellor is responsible for providing comprehensive return counselling services to asylum seekers within Federal Asylum Centres (FACs). This involves informing individuals about Assisted Voluntary Return and Reintegration (AVRR) programs and facilitating their safe return journeys. The role requires close collaboration with Swiss governmental authorities, including the State Secretariat for Migration (SEM), and other IOM return counsellors. The incumbent will support the Senior Project Associate in the overall implementation and coordination of return counselling activities across Switzerland, ensuring efficient information flow and cooperation among all stakeholders. The position contributes to the successful and humane return of migrants.
Responsibilities
Provide detailed information and counselling on Assisted Voluntary Return and Reintegration (AVRR) to asylum seekers in Federal Asylum Centres (FACs) and potentially other regional centers. Organize and facilitate safe return journeys in coordination with Swiss governmental authorities (SEM, SwissREPAT), with special attention to vulnerable cases. Secure necessary travel documents in collaboration with SEM for migrants lacking them. Liaise with IOM Bern for AVRR support services and flight bookings via SIM "Swiss-REPAT-IOM Movement" and "Reintegration Assistance for Switzerland" (RAS). Maintain accurate records of all activities in eRetour and the IOM database (Mimosa), and contribute to project reports and internal publications. Regularly communicate with relevant partners in reception centers and SEM focal points to ensure efficient information exchange and cooperation. Engage with consulates for travel document issuance where applicable. Share information on Swiss AVRR processes with IOM missions and counterparts, and participate in capacity-building initiatives. Ensure IOM's visibility and role as a Return Counsellor within the centers. Undertake temporary replacements for colleagues in the region as needed.
Work Experience
Required experience includes working with the UN, government agencies, or NGOs, and specifically with migrant populations and vulnerable individuals. Experience in project management, operations, and coordination is also necessary. Effective collaboration with governmental and non-governmental counterparts is essential. Prior experience living, studying, or working in Switzerland or Liechtenstein, along with a strong understanding of the local context and migration issues, is highly advantageous.
Skills
Knowledge of the Swiss asylum system and work within Federal Asylum Centres (FACs). Strong understanding of the Assisted Voluntary Return and Reintegration (AVRR) process. Excellent verbal and written communication skills. Proficient in teamwork and interpersonal interactions. Competent in using Microsoft Office Suite (Word, Excel). Familiarity with eRetour and Mimosa case management systems is an asset.