Movement Operations Associate (Beneficiary-Facing Activities)- San Pedro Sula
Organizational Context
The International Organization for Migration (IOM), established in 1951, is a UN-related agency focused on promoting humane and orderly migration. It works with partners to save lives, protect migrants, address displacement, and facilitate legal migration pathways. The organization fosters an inclusive and supportive workplace to maximize the potential of migration and enhance support for people on the move.
Job Purpose
This role supports IOM's movement operations, specifically focusing on beneficiary-facing activities within resettlement, relocation, humanitarian admissions, family reunification, voluntary repatriation, and emergency initiatives. The Associate will ensure the safe and appropriate movement of beneficiaries by land, air, or water. This involves coordinating field support, providing essential assistance like food and items, and ensuring the needs of individuals, especially those with special requirements or at-risk cases, are met throughout their journey. The position contributes to the efficient and humane execution of IOM's migration management services.
Responsibilities
The Movement Operations Associate is responsible for direct beneficiary engagement within IOM's movement operations, covering various stages of migration initiatives. Key duties include coordinating field support activities at transit points (airports, seaports, centers) to ensure safe and appropriate movements, and providing guidance to teams. The role involves coordinating transportation, ensuring the timely provision of essential items, and offering specific support to individuals with special needs, including unaccompanied minors and at-risk cases. Pre-departure formalities, such as processing travel documents, are handled in coordination with external agencies. Data entry and reporting on movement operations are also crucial. The Associate may provide interpretation services and support visa application assistance upon request. Adherence to Standard Operating Procedures (SOPs), data protection, and IOM's Standards of Conduct, including the prevention of sexual exploitation and abuse, is mandatory.
Work Experience
Prior experience in Movement Operations, transportation, or management is required. Experience in programs involving movement operations, particularly resettlement, is beneficial. Direct experience communicating with beneficiaries and handling sensitive personal data is necessary. Familiarity with Movement Operations-related databases and systems is a strong advantage, as is experience guiding junior staff.
Skills
Proficiency in Microsoft Office Suite. Strong interpersonal and communication abilities. Excellent attention to detail and organizational skills. Self-motivated with the ability to work independently under pressure.