Movement Operations Assistant (Field support)
Organizational Context
Established in 1951, IOM is a UN-related organization dedicated to promoting humane and orderly migration. Movement Operations is a fundamental pillar of its work, managing the organized movement of persons needing international migration assistance. This role is part of the Movement Operations Unit within the IOM Country Office, coordinated by the HQ Division.
Job Purpose
The Movement Operations Assistant (Field Support) plays a crucial role in facilitating the organized movement of migrants and refugees under IOM's auspices. This position is integral to the primary mandate of IOM, ensuring the smooth and efficient execution of travel arrangements in accordance with agreements with governments and partners. The role directly supports the operational delivery of movement services, contributing to the overall objective of providing humane and orderly migration assistance. By performing essential field support activities, the assistant ensures that individuals receive necessary care and guidance throughout their migration journey, upholding IOM's commitment to assisting migrants.
Responsibilities
The Movement Operations Assistant provides essential field support at various locations including airports, transit centers, and third-party facilities. Key duties involve assisting individuals with airport formalities, such as identity verification, documentation checks, immigration, and customs clearance, as well as escorting them. At transit centers, responsibilities include orientation, provision of necessities, issue resolution, and support for onward travel or appointments. The role also entails coordinating transportation, verifying identities, and assisting with baggage. Additionally, the assistant provides support for selection missions and interpretation, maintains accurate data in relevant systems, and ensures the safety and comfort of vulnerable individuals. Upholding IOM's Standards of Conduct and Protection Mainstreaming Minimum Standards is paramount, requiring professionalism, impartiality, and reporting any non-compliance.
Work Experience
Prior experience in Movement Operations or transportation is strongly preferred. This experience is valuable for understanding the operational demands and complexities of managing migrant movements.
Skills
Proficiency in Microsoft Office and other computer software. Strong interpersonal and communication abilities. Excellent organizational skills with keen attention to detail. Self-motivated with an objective-driven approach.