Mouvement Support Associate
Organizational Context
Established in 1951, IOM is a UN-related organization dedicated to promoting humane and orderly migration. As the leading UN agency in migration, it collaborates with governmental, intergovernmental, and non-governmental partners. Movement Operations are a fundamental pillar, coordinating the organized movement of persons needing international migration assistance across various country offices.
Job Purpose
The Movement Support Associate plays a crucial role within IOM's Movement Operations, a core mandate of the organization. This position is responsible for managing all aspects of travel for migrants and refugees under IOM's auspices, ensuring compliance with framework agreements with governments and partners. The role contributes to the efficient and orderly movement of individuals, providing essential support services to ensure their safe and timely transit. By meticulously handling documentation, coordinating with various stakeholders, and maintaining accurate records, the Associate directly supports the successful execution of IOM's migration assistance programs and upholds the organization's commitment to humane migration.
Responsibilities
The Movement Support Associate is responsible for accurately recording demographic and biographic information in MiMOSA, confirming travel requests with third parties, and notifying supervisors of new requests. This includes securing, accounting for, and securely storing travel documents in compliance with SOPs and IOM guidelines. The role involves processing exit permits in coordination with supervisors, colleagues, and relevant authorities, and ensuring the timely issuance and dispatch of travel documents. Preparation of travel-ready documentation for Field Support colleagues and the creation of comprehensive travel bags are key duties. The Associate will also prepare reports on service delivery, identify and suggest solutions for issues encountered, and assist in data mining reports to maintain MiMOSA accuracy. Maintaining confidentiality, upholding RMM Protection Mainstreaming Minimum Standards, and demonstrating an understanding of applicable SOPs and IOM Standards of Conduct are essential.
Work Experience
Prior experience in Movement Operations, transportation-related fields, or management is strongly preferred. Experience in programs involving movement operations, particularly resettlement programs, is beneficial. Experience communicating with beneficiaries and proficiency with processing systems like MiMOSA and iGATOR are desirable. Demonstrated knowledge of handling sensitive information and personal data is also required.
Skills
Proficiency in English is required, with knowledge of other languages being an asset. Strong computer literacy, including Microsoft Office, is necessary. Excellent interpersonal and communication skills, attention to detail, and organizational abilities are essential. The candidate should be self-motivated, objective-driven, able to work independently under pressure, and require minimal supervision.