Movement Operations Associate (Beneficiary-Facing Activities)
Organizational Context
IOM's Movement Operations, established in 1951, are a core mandate, facilitating the organized movement of persons needing international migration assistance. These operations are managed by Country Offices, coordinated by the Resettlement and Movement Management Unit at Headquarters, and are crucial for all aspects of migrant and refugee travel under IOM's auspices, adhering to agreements with governments and partners.
Job Purpose
The Movement Operations Associate plays a vital role in beneficiary-facing activities within IOM's movement operations, supporting various stages of resettlement, relocation, humanitarian admissions, family reunification, and voluntary repatriation. This role ensures the safe, secure, and comfortable movement of migrants and refugees by land, air, or water. The Associate coordinates field support, manages transportation, ensures provision of essential items, and provides assistance to individuals with special needs. They also facilitate pre-departure formalities, manage data entry, and may offer interpretation or visa application support, contributing directly to the well-being and efficient processing of beneficiaries.
Responsibilities
The Movement Operations Associate undertakes beneficiary-facing activities across various stages of resettlement, relocation, and humanitarian initiatives, coordinating field support with relevant units and service providers to ensure safe and appropriate movements. This includes managing transportation, ensuring timely provision of food and essential items, and assisting individuals with special needs, particularly vulnerable groups like unaccompanied children. The role involves coordinating pre-departure formalities, processing travel documents, and entering/updating data in relevant systems. Additionally, the Associate may provide selection mission support, interpretation services, and visa application assistance. They are responsible for adhering to Standard Operating Procedures (SOPs), maintaining data confidentiality, and upholding protection mainstreaming standards, reporting any non-compliance to supervisors.
Work Experience
Required experience includes prior work in Movement Operations, transportation, or management. Experience in programs with a movement operations component, especially resettlement programs, is beneficial. Direct experience communicating with beneficiaries and familiarity with Movement Operations-related databases and systems are advantageous. Experience handling sensitive personal data and guiding junior staff is also noted.
Skills
Proficiency in Microsoft Office and other software. Strong interpersonal and communication abilities. Keen attention to detail and organizational skills. Self-motivated, objective-driven, capable of working independently under pressure with minimal supervision.