Movement Operations Associate (Beneficiary-Facing Activities)
Organizational Context
Since 1951, IOM's Movement Operations have been a core mandate, facilitating the organized movement of persons needing international migration assistance. These operations are managed by Country Offices, coordinated by the Resettlement and Movement Management Unit at Headquarters. The role of Movement Operations Associate is integral to executing these travel arrangements for migrants and refugees.
Job Purpose
The Movement Operations Associate plays a crucial role in supporting IOM's fundamental mandate of organized movement for individuals requiring international migration assistance. This position is responsible for executing beneficiary-facing activities across various stages of resettlement, relocation, and humanitarian initiatives. The Associate ensures the safe, secure, and comfortable transit of migrants and refugees, coordinating essential services and documentation, and contributing to the overall efficiency and humanitarian focus of IOM's movement operations.
Responsibilities
The Movement Operations Associate undertakes beneficiary-facing activities within IOM's movement operations, supporting resettlement, relocation, and humanitarian initiatives. This includes coordinating field support, transportation, and the provision of essential items like food to beneficiaries, ensuring their safety and comfort. The role involves assisting individuals with special needs, handling sensitive cases, and facilitating pre-departure formalities with external agencies. Data entry and reporting are key, as is providing support for selection missions and interpretation services. The Associate must adhere to SOPs, maintain data confidentiality, and uphold RMM Protection Mainstreaming Minimum Standards, reporting any non-compliance.
Work Experience
Required experience includes prior work in Movement Operations, transportation, or management. Experience in programs with a movement operations component, especially resettlement programs, is beneficial. Familiarity with communicating with beneficiaries and handling sensitive personal data is important. Experience with Movement Operations-related databases and systems is a strong advantage, as is experience leading junior staff.
Skills
Proficiency in Microsoft Office and other software. Strong interpersonal and communication abilities. Excellent attention to detail and organizational skills. Self-motivated, objective-driven, capable of using initiative and working effectively under pressure with minimal supervision.