Internship - Digital Learning and Platform Support
Organizational Context
The Division of Planning, Information and Knowledge Management supports member states in energy and nuclear power planning, nuclear knowledge management, and providing nuclear science and technology information. It comprises several sections, including the Nuclear Systems Support and Development Group, where this internship is situated.
Job Purpose
This internship aims to support the Nuclear Systems Support and Development Group (NSSDG) in operating and enhancing the IAEA's Cyber Learning Platform for Network Education and Training (CLP4NET). The intern will gain practical experience in digital learning services within an international setting by assisting with platform administration, user support, testing, and reporting. Additionally, the role involves contributing to the development of e-learning products that align with the programmatic objectives of the Department of Nuclear Energy.
Responsibilities
Under supervision, the intern will manage the daily operations of CLP4NET, including setting up course spaces, updating learning materials, and maintaining course metadata. Responsibilities also include supporting user registration and enrolment, addressing routine access queries, and performing basic troubleshooting. The intern will assist in testing e-learning courses and platform updates, documenting results, and tracking corrective actions. Data management tasks involve collecting, organizing, and analyzing course and participation data to generate usage statistics for monitoring and reporting. Furthermore, the intern will help prepare user guidance, operating procedures, and records of platform changes, while liaising with stakeholders to clarify requirements and coordinate updates. The role may also involve developing e-learning products to support the Department of Nuclear Energy's activities.
Work Experience
While specific work experience is not explicitly detailed, the role requires familiarity with digital platforms, user account administration, and basic IT troubleshooting. Experience with MS Office, including data organization and analysis, is beneficial. Familiarity with learning management systems, web content management, or basic scripting is considered an asset.
Skills
Excellent written and spoken English is essential. Knowledge of an additional IAEA official language is an asset. Strong organizational and communication skills, attention to detail, and the ability to work effectively in a team are required. Familiarity with digital platforms, user account administration, and IT troubleshooting is necessary.