Information Resources Assistant (Office Technology Coordinator)
Organizational Context
The Food and Agriculture Organization of the United Nations (FAO) is a specialized agency dedicated to defeating hunger and promoting food security globally. Operating in over 130 countries, FAO Country Offices provide policy advice, technical assistance, and support for agrifood systems transformation. They work in alignment with national frameworks and UN Sustainable Development Cooperation Frameworks to ensure effective operations and impact at the country level. This position is based in the FAO Representation in Asmara, Eritrea.
Job Purpose
The Information Resources Assistant (Office Technology Coordinator) plays a crucial role in ensuring the smooth and effective operation of the FAO Office in Eritrea. This role provides essential support across Information and Communication Technology (ICT), Information Resources, and Records Management functions. The incumbent acts as the primary point of contact for ICT-related issues, offering first and second-level support, managing requests, and escalating complex problems. Additionally, the position supports the office network infrastructure, manages IT equipment inventories, and ensures compliance with security standards. This role is vital for maintaining efficient office operations and supporting the delivery of FAO's mandate.
Responsibilities
The Information Resources Assistant (Office Technology Coordinator) will serve as the first point of support for all ICT matters, including logging, monitoring, and responding to user requests and queries. They will provide first and second-level technical support for FAO standard equipment, escalating unresolved issues to the Regional IT Office or headquarters. This role involves liaising with external technical support providers to ensure problem resolution. The incumbent will support the operation and use of the office network infrastructure, internet access, and network services, adhering to corporate policies. Responsibilities also include initiating hardware and software purchase requests, monitoring compliance with Minimum-Security Telecommunications Standards (MISTS), and maintaining an inventory of IT equipment. Furthermore, the role acts as the focal point for information resources, library, and records management, processing correspondence, and managing the transfer of records to central archives.
Work Experience
Requires three years of progressively responsible experience in user support for Microsoft Windows and Office software in a wide area network environment, and/or in registry and information resource management. Experience with computer hardware repair, software configuration, providing IT support in a networked environment, MS Exchange, MS Outlook, and equipment procurement is also necessary.
Skills
Proficiency in English (working knowledge, level C) is essential. Technical skills include good knowledge of information technology resources, records management, and related standards. Experience with computer hardware repair, software configuration, IT support in networked environments, MS Exchange, MS Outlook, and equipment procurement is required. Desirable skills include tact, courtesy, the ability to build effective working relationships, and intermediate knowledge of another FAO official language.