Organizational Effectiveness Consultant
Organizational Context
The Food and Agriculture Organization (FAO) is a United Nations agency dedicated to defeating hunger and promoting sustainable agriculture globally. Established in 1945, FAO operates in over 130 countries, working to achieve food security for all. FAO has been active in Viet Nam since 1978, with its Country Office located in Hanoi. Currently, FAO Viet Nam is enhancing its organizational structure, operational processes, and workforce planning to ensure it effectively supports its current and future program and project portfolio.
Job Purpose
The consultant will undertake a comprehensive review of the Country Office's organizational effectiveness. This will involve developing practical and actionable tools and recommendations aimed at enhancing the office's organizational structure, streamlining operational workflows, and improving the cost recovery mechanisms for operational services. The objective is to ensure the office is optimally structured and efficient in delivering its mandate and supporting its diverse projects within Viet Nam.
Responsibilities
The consultant will review and visualize Standard Operating Procedures (SOPs), ensuring they are consistent, user-friendly, and aligned with revised organizational arrangements. This includes creating visual products like process maps and flowcharts, detailing steps, roles, timelines, and controls, while adhering to FAO rules. Key workflows in areas such as travel, procurement, and recruitment will be documented and optimized, developing responsibility matrices and recommending improvements for efficiency and accountability, including potential digitalization. A workload assessment of operational functions and staffing will be conducted to identify imbalances and propose a scalable operational support model. Furthermore, a local service catalogue and transparent costing methodology will be developed for operational support services, including a proposed price list. Finally, the consultant will facilitate consultations, validation sessions, and prepare an implementation roadmap.
Work Experience
A minimum of 10 years of relevant professional experience is required in areas such as organizational development, business process improvement, workforce planning, human resources strategy, or institutional strengthening. This experience should be consistent with FAO Category A requirements. Experience with international organizations is highly desirable.
Skills
Essential skills include strong analytical, facilitation, consultation, change management, report-writing, and presentation abilities. Demonstrated experience in organizational reviews, SOP development and visualization, process mapping, workload assessment, and staffing analysis is crucial. Experience in developing service catalogues, costing methodologies, or cost-recovery frameworks is highly desirable. Familiarity with FAO, the UN system, or other international development institutions is also a significant advantage.