IT Operations Associate_g6

Organizational Context

The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. WFP operates in diverse and challenging environments, utilizing food assistance to support people recovering from conflict, disasters, and climate change impacts. We are committed to a skilled, diverse, and inclusive workforce.

Job Purpose

The IT Operations Associate (G6) will coordinate and guide information technology maintenance and support activities to ensure the effective delivery of IT services within WFP. This role involves carrying out system and hardware maintenance, monitoring technology reliability, and resolving user queries to support staff in their work. The Associate will also provide technical training to end-users and junior colleagues, assist in new application implementations, and draft technical documentation. Key responsibilities include improving IT processes, coordinating telecommunications systems, and managing IT staff to meet objectives. The position requires a secondary school education with a post-secondary certificate and over six years of relevant experience, demonstrating analytical skills in service management and process improvement.

Responsibilities

The World Food Programme (WFP) is seeking an IT professional to coordinate and guide information technology maintenance and support activities, ensuring the effective delivery of IT services. Key responsibilities include performing system and hardware maintenance, monitoring technology reliability, and analyzing data to recommend IT solutions. The role involves resolving user queries, providing technical training to end-users, and guiding junior colleagues. This position also supports the coordination of new application implementations and the creation of essential IT documentation. Furthermore, the role entails improving IT division methods and processes, coordinating telecommunications systems, and managing a team of IT staff to meet objectives. The individual will also follow emergency response procedures to support critical food assistance needs. This role is crucial for maintaining operational efficiency and supporting WFP's mission of saving lives and changing lives through food assistance, particularly for those affected by conflict, disasters, and climate change. The position is based in Monrovia and reports to the Business Transformation Officer.

Work Experience

Requires six or more years of progressively responsible work experience within the relevant business stream. This experience should include general administrative work.

Skills

IT system and hardware maintenance, Network monitoring, System protection, Technology reliability monitoring, User needs analysis, Data analysis and reporting, IT solution recommendation, Query resolution, Technical training (end-users and junior colleagues), Application implementation support, Documentation drafting (end-user and technical), Process improvement, Telecommunications system coordination, Team coordination, Emergency response support, Business process re-engineering, Procurement/budgeting support

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