CHIEF OF SERVICE, SERVICE DELIVERY

Organizational Context

The United Nations Support Office in Haiti (UNSOH) provides support to the Gang Suppression Force, the UN Integrated Office in Haiti, the Haitian National Police, and the Haitian Armed Forces. UNSOH also delivers technical assistance to the Organization of American States, operating under Security Council resolution 2793 (2025). This role is situated within this operational framework.

Job Purpose

The Chief of Service Delivery is responsible for exercising managerial and supervisory control over all logistics, technical, and operational support services within the Service Delivery pillar. This involves close cooperation with other service chiefs to ensure timely and accurate planning, resourcing, and forecasting of goods and services to meet client requirements. The role contributes to the planning and resourcing of operational requirements in coordination with all mission components for successful mandate implementation. The incumbent manages and coordinates multifunctional support services between UN Headquarters, mission components, and other entities, acting as a principal liaison for support delivery matters. They are responsible for implementing UNHQ policy, developing mission procedures, and ensuring support services comply with UN regulations and rules.

Responsibilities

The Chief of Service Delivery exercises managerial and supervisory control over logistics, technical, and operational support services. This includes close collaboration with service chiefs to ensure timely planning, resourcing, and forecasting of goods and services to meet client needs and support mandate implementation. The role involves managing and coordinating multifunctional support services between UN Headquarters, mission components, and other entities, acting as a key liaison. The incumbent is responsible for implementing UNHQ policies, developing mission procedures, and ensuring compliance with UN regulations. They initiate and implement the service delivery work plan, prioritize requirements, and develop/monitor Key Performance Indicators (KPIs) for service improvement. The position oversees the planning and coordination of logistics support for civilian, military, and police deployments, ensuring gender-specific needs are considered. The Chief acts as a workforce planner and hiring manager, supervising an integrated support organization. Responsibilities also include serving as a Certifying Officer for budget allocation, advising senior management on support services, managing UN-owned assets and high-value contractual services, coordinating budgetary requirements, and responding to audit observations.

Work Experience

A minimum of fifteen years of progressively responsible experience in administration, logistics, or service delivery is required, including integrated support services, operational support, or technical services. Experience in collaborating across multiple groups to achieve strategic objectives and at least five years of management experience in service delivery or logistics within an international environment are also required. Experience in managing complex service delivery in a conflict/post-conflict setting or planning field operations is desirable.

Skills

Professionalism, communication, planning and organizing, leadership, judgment and decision-making, knowledge of operational support and logistics service delivery management, project management, UN rules and regulations, negotiation, and gender mainstreaming.

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