CHIEF OF SERVICE, SERVICE DELIVERY

Organizational Context

This position is based in the United Nations Mission in South Sudan (UNMISS) in Juba. The Chief, Service Delivery reports to the Director of Mission Support (DMS). The role is responsible for the comprehensive management of technical and logistical support services for all Mission components, encompassing planning, coordination, and delivery of integrated services, including staff, asset, and budget management.

Job Purpose

The Chief, Service Delivery is responsible for the overall management of technical and logistical support services to all UNMISS components. This involves planning, coordinating, and delivering integrated services, including managing staff, assets, and budgetary resources. The role ensures that demands for goods and services are met efficiently and on time by managing the supply chain and operational requirements. Key functions include designing effective service delivery strategies, coordinating support services between UN Headquarters and mission components, implementing UNHQ policies, developing mission-specific procedures, and managing an integrated support organization. The position also involves advising senior management on support structures, managing high-value assets and contracts, coordinating budgets, and responding to audits, while ensuring gender-specific needs are considered in logistical planning.

Responsibilities

Exercises managerial and supervisory control over all logistics, technical, and operational support services. Plans, resourced, forecasts, and delivers goods and services to meet client requirements through the supply chain. Contributes to planning and resourcing operational requirements for mission mandate implementation and designs effective service delivery strategies. Manages and coordinates multifunctional support services between UN Headquarters, mission components, and other entities, acting as a liaison for support delivery matters. Implements UNHQ policies and develops mission procedures. Initiates and implements the service delivery work plan, setting priorities and anticipating requirements. Develops and monitors Key Performance Indicators (KPIs) for service delivery improvements. Plans and coordinates logistics support for the deployment of civilian, military, and police components, considering gender-specific needs. Acts as workforce planner, Hiring Manager, and First Reporting Officer. Manages and supervises an integrated support organization. Serves as a certifying officer for budget allocation, chairs technical bodies, and advises senior management on support services. Ensures timely management of UN-owned assets and high-value contractual services. Coordinates budgetary requirements, submits performance reports, and contributes to budget submissions. Responds to audit observations and implements agreed actions.

Work Experience

A minimum of 15 years of progressive experience in at least three logistic and technical service delivery areas (e.g., fleet management, ICT, medical services, construction, facilities management, contract management) is required. This includes at least 5 years of management experience in service delivery, with 2 years specifically in managing logistic service delivery operations in an international environment. Experience in managing complex logistic operations in a conflict/post-conflict setting with limited resources is desirable.

Skills

Professionalism, Planning & Organizing, Client Orientation, Leadership, Judgment/Decision-Making, Negotiation, Management, Technical Expertise, Fiscal Policy Application, Institutional Mandate Knowledge, Strategy Development, Performance Monitoring, Logistics Support, Workforce Planning, Budget Management, Audit Response.

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