Mobility VN: Site Management Support Officer (P) (internal Applicants Only)

Organizational Context

IOM, established in 1951, is the leading UN agency for migration, promoting humane and orderly migration globally. The Site Management Support Officer role is part of the Site Management & Site Development Unit in Cox's Bazar, Bangladesh, integral to the Rohingya Refugee Crisis Response. This position operates within the International Organization for Migration (IOM) Cox’s Bazar Country Office.

Job Purpose

The Site Management Support Officer provides essential technical support and assistance to ensure adequate and community-owned delivery of services within refugee sites in Cox's Bazar, Bangladesh. This role is crucial for the effective operation of the Site Management & Site Development Unit, contributing directly to the Rohingya Refugee Crisis Response. The officer will work under the supervision of the Programme Manager and Site Management Coordinator, focusing on enhancing service provision and community engagement within the refugee camps. The purpose is to facilitate orderly migration and support displaced populations by ensuring essential services are accessible and managed effectively.

Responsibilities

Key responsibilities include establishing and maintaining effective service coordination systems at the camp level, participating in field assessments to gather data on services and population needs, and managing camp information systems with disaggregated data. The role involves facilitating community mobilization and participation, emphasizing the inclusion of vulnerable groups in decision-making processes. Promoting accountability through feedback mechanisms and ensuring refugees are informed about available services are critical. The officer will clarify stakeholder roles, support capacity building, monitor site infrastructure maintenance, and contribute to Disaster Risk Reduction (DRR) and contingency planning. Additionally, responsibilities include developing referral mechanisms, maintaining links with authorities and stakeholders, assisting in developing standard operating procedures, and providing technical input for resource mobilization and project reporting.

Work Experience

Required experience includes practical work with international organizations in development, implementation, and evaluation, or program implementation and management. Specific experience in Camp Coordination and Camp Management, relocation, Cash for Work, Emergency Shelters and Non-Food Items, and project management is essential. Previous experience working in Bangladesh or with the Rohingya population is also required.

Skills

Demonstrated ability to supervise and manage staff in humanitarian emergencies. Good knowledge of IOM's project management cycle and UN/bilateral donor programming. Strong written and verbal communication skills in English. Proven representation and situational analysis skills. Proficiency in Microsoft applications (Word, Excel, Outlook, SharePoint, PowerPoint). Basic mathematical competencies for project budgeting and financial analysis. Strong project development and report writing skills. Strong operational planning skills. Familiarity with project cycle steps and donor relations.

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