Project Officer (accountability Towards Affected Populations(aap))

Organizational Context

IOM has operated in the Central African Republic (CAR) since 2006, addressing complex migration, humanitarian, and development challenges through multi-sectoral responses. The Project Officer (AAP) supports integrating Accountability towards Affected Populations (AAP) approaches within IOM’s in-country operations. This role provides technical guidance to programme teams and contributes to AAP activity implementation, reporting to the Chief of Mission and PSEAH/Safeguarding Officer.

Job Purpose

The Project Officer (AAP) serves to integrate Accountability towards Affected Populations (AAP) approaches across IOM’s operations in the Central African Republic. This role is crucial for ensuring that IOM’s multi-sectoral humanitarian and development responses are people-centered, transparent, and responsive to the needs and feedback of displaced populations, returnees, refugees, and vulnerable migrants. The Officer provides essential day-to-day technical assistance and guidance to programme teams, facilitating the effective implementation of AAP activities and tools. By fostering community participation, establishing robust feedback mechanisms, and promoting information sharing, the role enhances IOM’s accountability to those it serves. Furthermore, the Officer contributes to broader inter-agency coordination efforts, aligning IOM’s AAP initiatives with national platforms to strengthen collective accountability and ensure that affected communities are actively engaged in decisions impacting their lives and well-being.

Responsibilities

The Project Officer (AAP) provides technical guidance to programme teams on integrating Accountability towards Affected Populations (AAP) principles into activity design, planning, and implementation, ensuring alignment with gender equality and SEAH risk mitigation standards. This includes advising operational staff on inclusion, safe participation, and accountability programming, and identifying context-specific approaches to strengthen community participation, particularly for women, girls, and marginalized groups. The role involves promoting two-way communication and information sharing on IOM activities, including developing and disseminating gender-sensitive, culturally appropriate, and accessible materials. The Officer coordinates the design and implementation of efficient, accessible, and safe Community Feedback Mechanisms (CFMs), ensuring inclusivity for vulnerable groups, and develops CFM Standard Operating Procedures linked to programmatic decision-making. Regular monitoring of CFM efficiency, analysis of feedback trends, and provision of recommendations are key. Furthermore, the Officer designs and delivers capacity-building initiatives for IOM staff, partners, and community focal points on AAP principles, CFMs, and community engagement tools, adapting materials to local languages. The role also involves documenting and disseminating lessons learned and good practices, participating in inter-agency AAP coordination meetings, and promoting the integration of protection, gender, disability inclusion, and data protection principles within community feedback and engagement approaches.

Work Experience

Minimum three years (or five years with a Bachelor’s degree) of professional experience in humanitarian or development contexts, including field experience. This includes implementing AAP strategies, community engagement, information sharing, and feedback mechanisms, particularly those sensitive to SEA complaints. Experience with UN agencies, NGOs, or international organizations is required. Familiarity with inter-agency AAP, CFM, and PSEA standards, information management, data analysis, report writing, and capacity building for frontline staff is also essential.

Skills

Excellent oral and written communication skills. Proficiency in French/Arabic and excellent command of English. Mastery of Office software (Word, Excel, PowerPoint). Knowledge of community participation, accountability, behavior change, gender, and intercultural dialogue. Experience with various communication channels (social networks, radio, face-to-face). Strong social commitment and ability to work in multicultural, multidisciplinary environments. Demonstrated teamwork skills. Ability to organize and plan multiple tasks efficiently. Cordial, composed, respectful, and collaborative demeanor.

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