ICT Administrative Officer

Organizational Context

This position is within the Business and Quality Management Unit of the ICT Department. The Unit provides administrative and transformation services, focusing on performance monitoring, resource management, contract oversight, and integrated IT management. The role supports optimal departmental operations and strategic execution within WIPO's framework.

Job Purpose

The incumbent will monitor and provide guidance and operational support for the ICT Department's projects and activities, focusing on performance, resources, contracts, and vendor management. This role is crucial for ensuring the department's effective functioning and compliance with WIPO's administrative procedures, instructions, and guidelines. The position involves extensive liaison with internal stakeholders and external vendors to achieve departmental goals and maintain operational efficiency.

Responsibilities

Key duties include coordinating the design and implementation of dashboards to track ICT Department KPIs and metrics, working with managers to gather reporting requirements, and overseeing their implementation. The role involves providing operational oversight for project performance, resource use, and contract/vendor management, ensuring compliance with WIPO's administrative framework. Responsibilities also encompass driving data collection, analysis, and reporting on KPIs, identifying and documenting new KPIs, and providing data-driven recommendations. Additionally, the incumbent will oversee vendor activities, manage contracts, lead tendering exercises, and collaborate on monitoring and optimizing cloud consumption and costs.

Work Experience

Requires at least six years of professional experience in finance, procurement, HR, public or business administration. Essential experience includes data analysis, and designing/implementing KPIs, dashboards, and reports. Desirable experience involves ERP systems (like Oracle) and data visualization tools (Tableau, Power BI), as well as cloud financial management solutions.

Skills

Essential skills include critical thinking, creativity, problem-solving, adaptability, and effective communication (oral and written). Strong interpersonal skills for multicultural environments are required. Proficiency in digital tools, AI applications, and online collaboration platforms is necessary, along with a commitment to continuous learning. Excellent analytical skills for identifying trends and providing insights, along with strong time management and organization, are crucial.

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