Roster: Operations Specialist, P3 %26 P4

Organizational Context

The World Health Organization (WHO) Country Office in Mongolia requires an Operations Specialist to provide guidance and oversee operational services. This role is crucial for managing financial and human resources, procurement, IT, security, and general administration, ensuring adherence to WHO policies and adapting to evolving operational environments, including emergencies.

Job Purpose

The Operations Specialist will provide strategic guidance to the Head of the WHO Country Office and lead the delivery of efficient and effective operational services. This encompasses comprehensive management of financial and human resources, procurement, information and communication technology, security, and administrative functions. The role is vital for ensuring compliance with organizational policies and regulations, while also proactively identifying and implementing process improvements to enhance operational performance, particularly in response to emergency situations and dynamic operating environments. The incumbent will contribute to the overall direction of the country office as a key member of the management team, ensuring optimal resource utilization and timely support for technical programs.

Responsibilities

Advise the Head of WHO Country Office on all operational and administrative matters, interpreting policies and procedures. Provide solutions aligned with policy compliance and business needs, contributing to the office's overall direction. Assess and mitigate operational and administrative risks. Manage teams responsible for budget and finance, human resources, procurement, ICT, security, and general administration. Oversee financial resource management, including planning, monitoring, budgeting, and reporting. Participate in the formulation and negotiation of project proposals, ensuring compliance with regulations. Manage the human resources plan, ensuring timely recruitment and contract management. Guide workplan implementation and reporting. Oversee procurement of goods and services, ensuring value for money. Ensure office and staff security. Drive innovation in operational processes for improved efficiency and effectiveness, especially in emergency settings. Coordinate with the Business Operations network for process harmonization. Represent WHO in UN operations management teams and interagency meetings. Implement resource management procedures in emergency settings.

Work Experience

For P3: Minimum experience required is not explicitly stated but implied by the P3 grade level. For P4: Minimum experience required is not explicitly stated but implied by the P4 grade level. General experience in operations management, finance, human resources, procurement, and administration within international organizations is expected.

Skills

Sound knowledge of administrative, financial, and management principles, procedures, and policies of large international public-sector organizations. In-depth knowledge of administration, programme, and project management. Strong managerial and analytical skills. Ability to analyze financial data and propose strategies/policies. Ability to work under pressure with competing priorities. Ability to direct and manage an interdisciplinary team. Ability to represent the organization and negotiate with stakeholders. Ability to maintain interpersonal working relations. Expert knowledge of English. Proficiency in computers and office software packages, ERP systems.

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