SSA - DHIS2 Technical Analyst

Organizational Context

This role is a DHIS2 Technical Analyst position based within the Vanuatu Ministry of Health. It provides first and second-level technical support for VanHMIS, the national public health reporting system built on the DHIS2 platform. The analyst collaborates with the Digital Health team and the Department of Communications and Digital Transformation (DCDT), receiving technical guidance from the WHO Country Liaison Office. The position aims to enhance VanHMIS support capacity and ensure reliable system operation.

Job Purpose

The primary purpose of the DHIS2 Technical Analyst role is to ensure the reliable day-to-day operation of the Vanuatu Ministry of Health's VanHMIS, the national public health reporting system. This involves providing comprehensive first and second-level technical support to users across all health system levels, addressing routine issues like login problems, password resets, user access, and data entry guidance. The role also resolves more complex DHIS2 configuration problems, data quality errors, and reporting issues, escalating unresolved technical defects to system administrators or developers as needed. A key contribution is strengthening VanHMIS support capacity, improving issue resolution, enhancing data quality, and maintaining approved system configurations. Furthermore, the analyst will manage user access and security, and actively participate in training and capacity building initiatives within the Ministry of Health, ultimately fostering effective public health data management and informed decision-making.

Responsibilities

The DHIS2 Technical Analyst will provide comprehensive first and second-level user support for VanHMIS, serving as the initial contact for users, logging and resolving routine issues such as login problems, password resets, and data entry guidance. They will also investigate and resolve more complex DHIS2 application and configuration issues, including data elements, indicators, and reporting outputs, ensuring changes are documented and approved. A core responsibility involves strengthening data quality, reporting, and use by conducting routine data quality checks, assisting teams in resolving data issues, and configuring validation rules and dashboards. The analyst will support monthly, quarterly, and annual reporting processes and promote the practical use of VanHMIS data for planning and decision-making. Furthermore, the role includes managing user access, roles, and system security by creating and maintaining user accounts, assigning appropriate access based on the principle of least privilege, and supporting periodic access reviews. The analyst will also be instrumental in training, coaching, and building capacity among national and provincial health staff, developing user guides and standard operating procedures, and supporting formal and informal DHIS2 training sessions to address recurring user challenges and foster continuous system improvement.

Work Experience

Essential: At least five years of professional experience in information systems user support, including troubleshooting, issue logging, and escalation. Experience with data collection, reporting, or monitoring systems, preferably in health or public sectors, is required. Proficiency in supporting users with varying digital literacy, explaining technical issues simply, and using tools like Microsoft Excel for data tasks is essential. Experience developing user guidance materials (job aids, FAQs, SOPs) is also necessary. Desirable: Experience in routine health reporting, M&E, or Ministry of Health program reporting, and supporting user training or coaching, particularly with DHIS2 or other health information systems.

Skills

Information Systems: User accounts, access rights, data entry, reports, dashboards, system errors, maintenance. Data Quality: Completeness, timeliness, consistency, accuracy, missing data, duplicates. DHIS2: Configuration, support functions (data sets, elements, indicators, org units, user roles, dashboards, reports, validation rules, metadata management). Documentation: Issue logging, action tracking, escalation. Public Health: Basic understanding of programs, HIS, reporting workflows, digital health governance, cybersecurity, data protection, confidentiality. Soft Skills: Communication, teamwork, results-orientation, partnership building, adaptability.

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