Technician

Organizational Context

The World Health Organization (WHO) European Region (EURO) comprises 53 countries and over 880 million people, striving to promote health, safety, and protection for the vulnerable. The Division of Business Operations (BOS) optimizes administrative, HR, finance, procurement, and IT services, fostering talent management, well-being, risk management, and ethical conduct. This role supports BOS operations.

Job Purpose

This role is responsible for providing comprehensive video, audio, and webcasting services for internal and external meetings and conferences held at the UN City and other WHO locations. The purpose is to ensure seamless technical support for all events, including planning, operation, maintenance of AV equipment, and troubleshooting. The position contributes to the effective communication and successful execution of high-level meetings and conferences, supporting WHO's mission and operations by facilitating clear and reliable audiovisual experiences for participants and stakeholders globally.

Responsibilities

Key responsibilities include planning, organizing, and implementing audio/video/webcasting services and technical support for meetings and events. This involves managing and maintaining conference hall AV and interpretation systems, including cameras, microphones, projectors, and tele/video conferencing equipment. The role requires liaising with AV companies for repairs, suggesting equipment upgrades, and assisting with new equipment deployment. Additionally, the incumbent will program and operate AV systems, handle webcasting and videoconferencing, record key meetings, rearrange conference halls, and coordinate with staff to ensure service quality. Travel to other locations for AV support during international conferences is also required, along with acting as a technical resource for management on AV systems and services.

Work Experience

Essential: Minimum of five years of experience operating video/audio/webcasting equipment for meetings and conferences, with experience coordinating external contractors and technicians. Desirable: Experience within WHO or the UN system, and supporting international conferences in various locations.

Skills

Essential: Webcasting technology, videoconferencing, conference systems (wired, wireless, infrared, HF), audio-visual digital editing and recording, sound production (PA systems/amplifiers), photo/videography. Desirable: Visio software or equivalent.

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