Business Support Assistant
Organizational Context
This position is within WFP Sri Lanka’s Country Office, supporting programme teams under the US Global Grant implementation. The role provides essential administrative and operational support, contributing to the successful execution of Food Assistance for Assets (FFA), Anticipatory Action (AA), Logistics/NFIs, and Humanitarian Data Assessment & Coordination (HDAC) components. The job holder works under close supervision, ensuring accuracy and organization.
Job Purpose
The Business Support Assistant will provide crucial administrative, data management, and coordination support for the US Global Grant in Sri Lanka. This role is vital for the smooth implementation of cash-transfer components (FFA and AA), logistics/NFI procurement, and coordination activities. The incumbent will ensure accurate beneficiary records, timely processing of cash transfers, effective documentation of programme activities, and support procurement and logistics processes. By maintaining organized records, facilitating communication, and assisting with data entry and monitoring, the Business Support Assistant directly contributes to WFP Sri Lanka’s Country Strategic Plan outcomes, enhancing resilience, emergency preparedness, and institutional capacity.
Responsibilities
The role involves comprehensive administrative and operational support for programme implementation, focusing on documentation, data management, and coordination. Key responsibilities include collecting, organizing, and disseminating programme-related materials for initiatives like Food Assistance for Assets (FFA), Anticipatory Action (AA), logistics, and Humanitarian Data Assessment & Coordination (HDAC). This includes maintaining organized filing systems and contributing to lessons learned documentation. The position requires diligent data entry for beneficiary information, cash transfer tracking, and monitoring results, as well as assisting in compiling statistics for donor reporting. Effective communication and liaison with field staff and implementing partners are crucial for smooth operations, alongside responding to partner queries and supporting coordination forums. Support for the supply chain includes tracking NFI distributions and ensuring procurement SOP compliance. Additionally, the role entails providing administrative support for protection-related events and ensuring sensitive beneficiary feedback is handled confidentially. Familiarity with cash-transfer programmes, digital beneficiary management systems, and procurement/logistics processes is essential, along with strong organizational skills and a commitment to data protection standards. Willingness to undertake field missions for monitoring and engagement is also required.
Work Experience
Requires two or more years of experience in administrative or programme support roles, ideally within humanitarian or development settings. Experience with cash-transfer programmes or logistics support is considered an advantage.
Skills
Administrative Support, Data Management, Coordination, Reporting, Procurement Support, Logistics Support, Beneficiary Data Handling, Communication, Documentation, Monitoring Support to Programme Implementation