IT Operations Assistant_sc5

Organizational Context

These positions are within Country Offices (COs) and report to the Chief, Head of Unit, Information Technology Officer, IT Operations Associate, or designate. At this level, job holders are expected to take responsibility for a range of processes and activities, interpreting standard guidelines and recommending courses of action. They may also allocate tasks to other staff members.

Job Purpose

The IT Operations Assistant will provide high-quality technical support and system/data maintenance across various IT areas. This role is crucial for ensuring the effective delivery of IT services within the organization. Responsibilities include performing system maintenance, monitoring, diagnostics, and optimization to ensure efficient operation. The assistant will also maintain technology through standard repairs and configurations, adhering to security protocols. Additionally, they will manage inventory and archives, respond to user queries, provide basic user training, and support hardware/software deployments. This position contributes to maintaining accurate information records, operating telecommunications systems, and developing IT support materials, ultimately supporting WFP's mission by ensuring robust and reliable IT infrastructure.

Responsibilities

The World Food Programme (WFP) is seeking individuals to provide high-quality technical support and system maintenance, contributing to the effective delivery of IT services. Key responsibilities include performing system maintenance tasks like monitoring, diagnostics, and optimization to ensure efficient operation. Job holders will maintain technology through standard repairs, configuration, and storage, adhering to data security and access controls to ensure IT equipment availability for staff. They will also prepare files and systems for inventory and archives, ensuring information accuracy and currency. A crucial aspect involves allocating tasks to colleagues, ensuring adherence to standards and deadlines, and responding to technology-related queries to assist WFP staff. Additionally, responsibilities include providing standard end-user training, performing routine deployments of server hardware and software with testing, and maintaining information records such as web pages and databases. The role also involves supporting the development of training documentation and web content, suggesting process improvements for continuous IT service enhancement, and following emergency response procedures to support humanitarian aid delivery.

Work Experience

The role requires experience in resolving complex technical issues, defining functional area requirements in collaboration with unit heads, and applying client service standards to address or escalate service problems. This experience is crucial for contributing to the effective delivery of IT services by performing system maintenance, technology upkeep, and providing technical support.

Skills

System maintenance, Technical support, Data maintenance, Repair and configuration, Inventory and archiving, Task allocation, User training, Server deployment, Information record keeping, Telecommunications systems, Process improvement, Emergency response support

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