Business Support Assistant - Communications

Organizational Context

The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. WFP operates globally, providing food assistance and implementing programs to support recovery from conflict, disasters, and climate change impacts. The organization values diversity, inclusion, and invests in employee development.

Job Purpose

The Business Support Assistant - Communications will provide essential coordination, administrative, and specialized support for the development, preparation, and execution of communications campaigns. This role involves monitoring and coordinating communication materials, schedules, and facilities, and supporting special events and multimedia projects. The assistant will conduct research, prepare reports, and gather data to inform decision-making. They will monitor traditional and social media, preparing content for various platforms to enhance WFP's visibility and support for its activities, ensuring consistency with corporate messages. Additionally, the role includes managing communication records and databases, responding to queries, and liaising with WFP staff and media to ensure effective communication strategies.

Responsibilities

The primary responsibilities involve providing comprehensive coordination, administrative, and specialized services to support communications campaigns. This includes managing and coordinating materials, schedules, facilities, and clearances for various projects, such as special events and multimedia productions. A key duty is conducting research and preparing reports with data to facilitate informed decision-making. Monitoring traditional and social media is crucial for reporting relevant information to senior staff, aiding in the development and evaluation of communication strategies. The role also entails preparing content for diverse platforms, ensuring consistency with corporate messages and standards, and distributing communication guidelines to staff. Maintaining accurate records and databases, like media contact lists, is essential for accessibility. Responding to queries and requests for support in a timely and accurate manner, while liaising effectively with WFP staff and the media, are also core functions. Finally, the position involves multimedia production, uploading content to internal repositories, and updating donor visibility records as a knowledge management focal point.

Work Experience

Requires four years of related work experience. Must demonstrate proficiency in routine communication techniques and activities aligned with operating standards. Experience in media, producing written and creative communications materials, and providing ad-hoc guidance to new staff members is also necessary.

Skills

Communications, Research and Reporting, Media Monitoring, Content Creation, Database Management, Administrative Support, Coordination, Multimedia Production

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