IT Operation Assistant (das) SC 5, Gambella, Ethiopia

Organizational Context

The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity through food assistance. This IT Operation Assistant role is based in the Gambella Field Office, Ethiopia, reporting to the Head of the field office or Information Technology Officer.

Job Purpose

The IT Operation Assistant will provide crucial technical support for the planning and implementation of beneficiary management activities, specifically focusing on the Digital Assistance Services (DAS) platform. This role involves supporting end-to-end beneficiary registrations and distributions, ensuring the efficient operation of WFP's corporate services and interactions with other agencies like UNHCR. The incumbent will work with stakeholders to understand business requirements, facilitate DAS implementation, build capacity for its use within the office and among cooperating partners, and manage equipment needs. Additionally, the role requires analyzing data, producing reports, and staying abreast of IT technologies to contribute to the design and development of IT solutions that meet WFP's business needs and corporate standards.

Responsibilities

The IT Operation Assistant (SC5) role at WFP in Gambella, Ethiopia, is crucial for supporting beneficiary management activities and ensuring the efficient implementation of digital assistance services (DAS). Key responsibilities include understanding business requirements from stakeholders, planning and executing related activities, and providing technical support for beneficiary registration and distribution processes. This involves leveraging the DAS platform and potentially collaborating with other agencies like UNHCR. The role also emphasizes capacity building for both WFP staff and cooperating partners to ensure the effective and independent use of DAS. Furthermore, the assistant will assess and manage equipment needs, analyze data to produce reports and dashboards for strategic decision-making, and stay updated on IT technologies to contribute to the design of new IT solutions. This includes coordinating development teams, ensuring quality assurance, and aligning IT solutions with WFP's business needs and corporate standards. The position requires at least five years of experience in technology, digital solutions, and data management, with fluency in English.

Work Experience

Requires at least five (5) years of work experience in technology, digital solutions, and data management. Experience analyzing service management results, developing service enhancement recommendations, and participating in business process re-engineering efforts to identify service management improvements is desired.

Skills

Digital Assistance Services (DAS) platform support, Beneficiary registration and distribution management, Technical support for IT operations, Data analysis and reporting, Business requirements gathering, IT solution design and development, Quality assurance of IT solutions, Capacity building and training, Stakeholder coordination, IT technology assessment

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